guard.err and err.txt

Discussion in 'ewido anti-spyware forum' started by gerardwil, Jun 8, 2007.

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  1. gerardwil

    gerardwil Registered Member

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    Sometimes when starting I get two error warnings. Both I click OK and Avgas starts normal. What could this be?

    guard.err:

    //==<AVG AntiSpyware 7.5.1.22>===================================
    Exception code: C0000005 ACCESS_VIOLATION
    Fault address: 004030A0 01:000020A0 C:\Program Files\AVG Anti-Spyware 7.5\guard.exe
    Module Date: 05/30/2007 13:55:10
    File Version of C:\Program Files\AVG Anti-Spyware 7.5\guard.exe: 7.5.1.36
    Exception Date: 06/08/2007 10:12:24

    error.txt:

    [8-6-2007 10:09:23] Error: failed to connect to server, Value: 00000002, Position: .\Client.cpp, 26
    [8-6-2007 10:09:30] Error: failed to connect to driver, Value: 00000002, Position: .\SelfProtection.cpp, 23
    [8-6-2007 10:09:36] Error: failed to connect to driver, Value: 00000002, Position: .\SelfProtection.cpp, 23
    [8-6-2007 10:09:42] Error: [CProcessInformation]: Creating snapshot for module enumeration failed., Value: 00000008, Position: .\ProcessInformation.cpp, 274
    [8-6-2007 10:12:33] Error: failed to connect to driver, Value: 00000002, Position: .\SelfProtection.cpp, 23
    [8-6-2007 10:12:36] Error: failed to connect to driver, Value: 00000002, Position: .\SelfProtection.cpp, 23

    TIA,

    Gerard
     
  2. gerardwil

    gerardwil Registered Member

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    Some extra info: ewido is starting and guard uses 50% CPU and private bytes up to 650 Mb.
    IO = 0
     

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  3. vinzenz.ewido

    vinzenz.ewido former ewido team

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    Hi, I am not sure but it looks like there's another issue we haven't found till yet
    Can you please have a look if you have a *.dmp file in your avgas installation folder? If so please send this to support. (It's very important)

    And can you please attach the complete guard.err here?

    Thanks,
    Vinzenz
     
  4. gerardwil

    gerardwil Registered Member

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    Dump file sent.
    Attached the guard.err. I changed .err in .txt otherwise I can't upload.
    Thanks,

    Gerard
     

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  5. gerardwil

    gerardwil Registered Member

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    One more thing that happened when updating the sigs:
     

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  6. gerardwil

    gerardwil Registered Member

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    Vinzenz,

    I will sent you a PM, because I think I know what's the problem.
    Started again the xx's time today and now it is working OK, but will try one more time. :)

    Gerard
     
  7. gerardwil

    gerardwil Registered Member

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    OK, I got it. Will sent the PM now.
    Sorry Mods for this chat-like conversation.
    Regards,

    Gerard
     
  8. stapp

    stapp Global Moderator

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    Make sure you tell us as well!!!
     
  9. gerardwil

    gerardwil Registered Member

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    I am testing and it works fine till now :D
    But I need some kind of confirmation.
    If I am correct I will tell you or Ewido boys will do.
    Untill now I see it as a problem only regarding my setup and I didn't read yet elsewhere about it.
    Best,

    Gerard
     
  10. vinzenz.ewido

    vinzenz.ewido former ewido team

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    I will investigate in that issue on monday.

    I have got some advice from gerard which will help me a lot I think.

    Regards,
    Vinzenz
     
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