grave error during the installation

Discussion in 'Acronis True Image Product Line' started by roeske, Jul 29, 2009.

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  1. roeske

    roeske Registered Member

    Jul 29, 2009
    Hello, i've got a big problem...

    I have a pc with win xp prof SP 3 and an installed version of Acronis true image echo workstation build 8093.
    Now i want to uninstall this version and install Acronis Backup & Recovery 10 Workstation. But...
    In the end of the installer i get the message "Schwerwiegender Fehler bei der Installation" (i'm german ;) ) in english i think its translated like "grave / heavyweight error during the installation" and nothing has changed :doubt:

    I tried to reinstall the old version and after that to uninstall it, but no chance...
    I tried to overwright the old installation, the installer of acronis 10 found the old version and said, that "there is an old version... uninstall it?" but the routine canceled.

    im thankful for every answer

    best regards

  2. MudCrab

    MudCrab Imaging Specialist

    Nov 3, 2006
    Is it this error?

    I know the KB artical says it's only XP Home, but I had the same problem on Vista Home Premium SP2.

    This problem may or may not affect non-Home versions. I haven't tested it.
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello all,

    Thank you for using Acronis True Image


    It is Windows XP Home and Windows Vista Home specific issue in the product.

    Thank you.

    Oleg Lee
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