got ESS from Purplus site, have trouble with u/p

store.purplus.net

Purplus had a sale on NOD32 and Smart Security
Today I purchased a 1-Year, 1-PC current version of ESET Smart Security
After payment, Purplus sent me a download link and my username/password for activation.

The download link is here: http://www.eset.com/download

I went to the site and chose the already purchased option. When I tried to download, it asked for my u/p. It denied me several time, whether I typed it manually or copied & pasted. Finally, I gave up.

I went to CNET and downloaded ESS. I installed it with the u/p provided by Purplus.

The problems continued. It says my license is valid but only until 1/28/2012.
The larger issue is that it won't update my virus definitions. It says my u/p is invalid. I have contacted Purplus and have received no response yet.

Any ideas if the problem could be on my end or does this sound like a u/p error by Purplus?

Thanks

 

Just received this from Purplus

~Private communication removed per the Terms Of Service.~

 

I used to shop at Purplus but hesitate to do so anymore. They were fine a couple years ago but last year I bought a license for KIS and Nero that were both blacklisted not long after I bought them. I would give them the opportunity to make it right though. They should respond with an offer to fix it or refund your purchase.

 

I have sent a PM to qualitytim regarding this issue.

Closing topic.