Google Pay team reportedly in major upheaval after botched app revamp

guest · Aug 23, 2021

Google Pay team reportedly in major upheaval after botched app revamp
"Dozens of employees and executives have left" the struggling payments division.
August 23, 2021
https://arstechnica.com/gadgets/202...y-in-major-upheaval-after-botched-app-revamp/

Google Pay is apparently just as much a disaster internally as the app transition has been externally. That's the big takeaway from a recent Business Insider article detailing an exodus of executives from Google's payment division, lower-than-expected app adoption, and employees frustrated with the slow movement of the division.

Business Insider spoke with ex-employees and learned that "dozens of employees and executives have left" the Google Payments team in recent months, including "at least seven leaders on the team with roles of director or vice president." The most prominent departure, of payments chief Caesar Sengupta, kicked off the exodus in April, and now employees are worried about another reorganization and even slower progress.

"One former employee estimated that half the people working on the business-development team for Google Pay—a group of about 40 people—have left the company in recent months."
Click to expand...

In 2018, Sengupta took over the payments division, which oversees the Google Pay app and the wider Google payments infrastructure, and the report says that "much of Sengupta's attention was on bringing the US Google Pay app more in line with the version Google built for India."

That's a reference to Google Pay's big March revamp, which killed the existing app and website and essentially replaced it with an entirely new service. We weren't big fans of the update, which featured a lot of reduced functionality and a clumsy transition plan for existing users
Click to expand...

Log in or Sign up

Google Pay team reportedly in major upheaval after botched app revamp

guest Guest

Log in or Sign up

Google Pay team reportedly in major upheaval after botched app revamp

guest Guest

Useful Searches