Google Assistant will alert people that Duplex calls are being recorded

guest · May 19, 2018

Google Assistant will alert people that Duplex calls are being recorded
The convincingly human-sounding AI technology will identify itself as Google Assistant when calls begin
May 18, 2018
https://www.theverge.com/2018/5/18/...ant-duplex-alert-people-recording-phone-calls

Google Assistant will identify itself at the beginning of conversations when it starts making phone calls on behalf of real users later this year using Google’s human-sounding Duplex AI technology. It will also alert those on the other end of the conversation “in certain jurisdictions” that calls are being recorded, according to Bloomberg, which reported on the details that were shared at a company meeting Thursday. Certain jurisdictions?! Many states require consent from both parties for phone calls to be recorded, so it’s a necessary step. But I really, really hope that Google plans to share that information in every call — not just in areas where it’s forced to by law.

On stage at I/O, CEO Sundar Pichai said that Assistant/Duplex would record calls so that users could review the conversation later on to see how things went. But he didn't say whether the recipient would be told about the call being captured. A few days after I/O, Google emphasized that “transparency in the technology is important” and said “we’ll make sure the system is appropriately identified.
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guest · May 19, 2018

Does Google’s Duplex violate two-party consent laws?
May 18, 2018
https://techcrunch.com/2018/05/18/does-googles-duplex-violate-two-party-consent-laws/

Google’s Duplex, which calls businesses on your behalf and imitates a real human, ums and ahsincluded, has sparked a bit of controversy among privacy advocates. Doesn’t Google recording a person’s voice and sending it to a data center for analysis violate two-party consent law, which requires everyone in a conversation to agree to being recorded? The answer isn’t immediately clear, and Google’s silence isn’t helping.

Let’s take California’s law as the example, since that’s the state where Google is based and where it used the system. Penal Code section 632 forbids recording any “confidential communication” (defined more or less as any non-public conversation) without the consent of all parties. (The Reporters Committee for the Freedom of the Press has a good state-by-state guide to these laws.)
Google has provided very little in the way of details about how Duplex actually works, so attempting to answer this question involves a certain amount of informed speculation.

“There’s a little legal uncertainty there, in the sense of what degree of permanence is required to constitute eavesdropping,” said Mason Kortz, of Harvard’s Berkman Klein Center for Internet & Society. “The big question is what is being sent to the data center and how is it being retained. If it’s retained in the condition that the original conversation is understandable, that’s a violation.”
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