good product+bad support=bad health

Discussion in 'Other Acronis Products' started by spiritfly, Jan 16, 2008.

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  1. spiritfly

    spiritfly Registered Member

    May 11, 2007
    We are a small company into assembling PC's and from the moment I've heard about the snap deploy software, I thought this would be my time and resources saer. But as it turns out it all got on to my health. I got sick trying to figure things out with this thing. Sometimes it boots, sometimes it just hangs a black screen and nothing comes up. Other times, it boots, but I get the "failed to map bios disk" error even though I've tried all the combinations from 1 to 8 and it just won't deploy this was happening to me to a p5vm2 asus motherboard with a sata hdd, with ide it works fine. On some laptops(fujitsu siemens esprimo 5535) it happened the very same error. Some motherboards(asus M2N, M2N-X, M2N-X plus) just won't even boot the snap deploy software, it just hang on a black screen. I sure had success with other laptops(Asus F5M, Acer Extensa 5220) and motherboards(K8V-XE) and it all went flawlessly, but thats just not good enough. The software is great, I really like the idea and the easy of use but its not reliable. I can't buy this peace of code and then pray to god will it boot or not, will it deploy or so...

    All in all, very disappointed, I expected more from the acronis team, my hair has fallen out trying to figure things out with snap deploy I've struggled with weeks, but at the end it just turns out it is not my fault and there is no solution for it.

    So can anyone recommend me a similar software, but more reliable? Suggest them to me on PM because still this is Acronis support forum, and I don't want to sound too negative.
  2. MNHughes

    MNHughes Registered Member

    Dec 14, 2007
    I agree; Acronis support is really bad.

    Why do they have phone support only for people who pay for the support.

    Seems to me if you sell a product you need to support it in other ways than just e-mail and forums.

    I have a call open with them still which has stayed open for more than 4 months.
  3. chadeldridge

    chadeldridge Registered Member

    Mar 25, 2008
    I would have to say the product is miles ahead of ghost and I love the look and feel, but so far the technical support has been pretty horribly lacking. Despite my hatred for how ghost works across a network with antiquated floppy boot disks for proprietary network cards, they at least have support for when something goes awry. What is the 1 year of maintenance get us on the order? Is that only for the year up product upgrades and no tech support?
  4. mattlucas

    mattlucas Registered Member

    Mar 27, 2008
  5. Jacksz

    Jacksz Registered Member

    Apr 1, 2008
    I need to agree with the comments about the terrible support.
    It takes days to get a response when you are trying to resolve an issue that is critical.
    I also had a technician (Asier Gutierrez) insinuate that I did not have a legal copy and would not provide any support. I do have a legal copy but they cannot find it in their data base, but they say “Please, beware that the provided serial number is only for internal use, and it is not usually distributed, only in very particular cases.”

    I would not buy their products going forward…..
  6. snapdragin

    snapdragin Registered Member

    Feb 16, 2002
    Southern Ont., Canada
    This thread was started in Jan, it's now April, and we've had to remove three posts from it, one being quite offensive. I don't believe the thread starter began this thread with the hopes others would step into it with bashing and offensive posts. Posts regarding legitimate support concerns are ok, whereas posts made for the sole purpose to bash have no place here.

    Also, requests for alternative software are off-topic to this specific support forum. For those wishing to discuss other software, please take such discussions over to our Software & Services forum.

    Thread closed.
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