good experience with reseller

Discussion in 'NOD32 version 2 Forum' started by rothko, Jul 5, 2005.

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  1. rothko

    rothko Registered Member

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    Hi, just wanted to say a public thanks to Aspect (UK distributor), and in particular Paul, for geat customer service. I purchased NOD32 for my dad last night and after making the online transaction I sat waiting for something to appear in his inbox so i could proceed with the install.

    nothing came and after an hour or so i emailed Aspect giving the email address again, assuming i hadnt entered it correctly. i emailed them at 8.55pm and received a reply at 9.15pm telling me i did get the address wrong and that the license information would follow shortly, which it did 5 minutes later.

    i thought i'd be waiting until the next business day for a reply, but the quick reply meant i could get NOD32 installed on my dad's pc that same night.

    I've had nothing but good experiences with Aspect since I joined the NOD32 camp 4 years ago, and it's good to be able to pass on postive feedback, so credit where it's due!

    Lee
     
  2. Blackspear

    Blackspear Global Moderator

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    Thanks for letting us know Lee.

    Cheers :D
     
  3. Brian N

    Brian N Guest

    Well I wasn't that lucky - I ordered a boxed version, instead I got a printed copy of an email with my password and a cd-r containing the 98 and 2000/xp versions.

    But it isn't Eset's fault - I love NOD, my pc is so much faster after I installed it and deleted the Panda AV :)
     
  4. Tinribs

    Tinribs Registered Member

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    Hi Brian
    Can we please clarify that (hopefully) you did not purchase your copy of Nod32 from the above seller, Aspect (UK) ?

    Its a little thing but your your post could be read to imply that your experience of the above reseller was less than ok.


    Thanks
    Kev :)
     
  5. Brian N

    Brian N Guest

    It was from a reseller in Denmark, not UK ;)
     
  6. Oleg

    Oleg Registered Member

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    If you got copy on cd-r it could be pirated :p
     
  7. Tinribs

    Tinribs Registered Member

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    Exactly, if it was on cd-r it is more than likely a pirate copy and you may well find that updates may become a problem.
     
  8. Blackspear

    Blackspear Global Moderator

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    It may simply be a Reseller giving a client something to place in their hands when paying for a license, as it can be a bit unnerving for a customer handing over cash without receiving anything physical in exchange...

    Cheers :D
     
  9. Brian N

    Brian N Guest

    I downloaded the standard version from nod32.com with my username & password, so it works just fine :)

    I ordered the boxed version, but got a downloadable instead (on a cd-r).
     
  10. Tinribs

    Tinribs Registered Member

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    Thanks Blackspear I wasnt aware that went on but it makes sense, you live and learn
    And thanks Brian I didnt mean to worry you but just being cautious ;)

    :)
    Kev
     
  11. jongie

    jongie Registered Member

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    Just to add another reseller with good service: Yellowbus Solutions (also in UK).

    Regards,

    John
     
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