I've just wasted an hour trying to get some help on the Acronis web site. The sign says "start here" it takes to page A which takes me to oage B which tells me that I should click on Start Here. A couple of parts of my problems have been considered here over the past month, and I've gotten some answers. But the problem remains. In the simplest terms I can think of, I have asked Acronis to make a backup of the entire C: disk. I have asked Acronis to back up all my music, and a couple other things like that. When it came to pass that it was pretty damned importamt to recover some data, I learned here that mounting the image might help. It did help, but each time I try to do a Recover on any of the data files, I enter what I believe the instructions and the screens want me to enter. I hit the right buttons. I sit and I wait and nothing happens and I cannot find any trace of what I entered anywhere. Before the offer of upgrade to ATIH 09 came along, I had nothing like this happen. I've come to believe that there is some divide of complexity or of language or some other thing that makes it impossible for me to understand correctly what it wants me to do. So the perfect solution came to me during that wasted hour that brought me to this point - can I please have a copy of the previous version? Pretty please? I don't see anything in the new one that I would miss in a second. I'm serious. 09 doesn't work for me, and the only way to get my moneuy's worth is to go back to before I paid that money. Thanks again.