Gmail account deleted

Discussion in 'other software & services' started by Brian K, Nov 28, 2013.

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  1. Brian K

    Brian K Imaging Specialist

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    My son's Gmail email account was "deleted". He tried to login yesterday and saw the incorrect username or password message. After going through the wizards he saw his account had been deleted "0 days ago". The wizards don't help as they keep taking him back to the start point. They require the year and month that the account was created. That's unknown by us.

    Any ideas how he can access his messages?
     
  2. philby

    philby Registered Member

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    You've selected the 3rd option here Brian?
     
  3. acr1965

    acr1965 Registered Member

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  4. Brian K

    Brian K Imaging Specialist

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    philby, we've tried that numerous times. No luck I'm afraid.
     
  5. Brian K

    Brian K Imaging Specialist

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    acr1965,

    Thanks. I'll try ringing them.
     
  6. Brian K

    Brian K Imaging Specialist

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    No luck with the phone call. We were referred to the web.
     
  7. Wroll

    Wroll Registered Member

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    How old is he? Don't the US companies have some stupid age requirements?
     
  8. RollingThunder

    RollingThunder Registered Member

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    This does not help the right now situation, but consider having him download his mail to thunderbird. Having Smtp and POP3 access in my opinion gives you the best of both worlds if you can secure it.
     
  9. LenC

    LenC Registered Member

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    Was the account inactive for an extended period of time? I'm guessing the answer is "no", but thought I would ask.
     
  10. Brian K

    Brian K Imaging Specialist

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    He's 21, he was using the account normally the day before it was deleted and he's now using Thunderbird.

    I've always preferred email being stored on my computer rather than storing it on the web. My wife and I had our Yahoo email accounts deleted (on the same day) a few years ago but fortunately nothing significant was lost.

    Thanks for the replies. My son has a new account and he's notified his contacts.
     
  11. acr1965

    acr1965 Registered Member

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    So is the "year and month" of the account creation still waht's holding you back from going further into reopening the gmail account? If so, normally there is an alternative email address that's used for gmail to send passwords to in case they are forgotten, etc. When the gmail account is created they usually send that alternative an email giving notice they are the alternative account. Maybe if you guys do a search in other accounts you can find the email that came from gmail...that would give you the date the account was created. Not sure this would work, but it's possible....maybe worth a shot.
     
  12. Brian K

    Brian K Imaging Specialist

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    We tried to find that alternative email account but can't.

    Yahoo is more helpful in this situation as it suggests the first three letters of the account. eg
    abc*****@*****
     
  13. Osaban

    Osaban Registered Member

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  14. Brian K

    Brian K Imaging Specialist

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    Osaban,

    Thanks for the interesting links. Frightening. He won't be relying on webmail anymore. All messages will be stored in Thunderbird.

    My wife has a Yahoo account and she uses Microsoft Outlook to read her messages. Ever since her Yahoo account was deleted.
     
  15. acr1965

    acr1965 Registered Member

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    do you have to have a paid yahoo plan to get the email to outlook?
     
  16. Brian K

    Brian K Imaging Specialist

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    It's a free Australian one. @yahoo.com.au

    I remember when we registered years ago, it allowed integration with Outlook Express and Outlook. I don't think the @yahoo.com allowed that. I think new @yahoo.com.au still allows integration.
     
  17. aladdin

    aladdin Registered Member

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    Both gmail.com and outlook.com allow to get the email to outlook.

    Best regards,

    Mohamed
     
  18. RollingThunder

    RollingThunder Registered Member

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  19. acr1965

    acr1965 Registered Member

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  20. RollingThunder

    RollingThunder Registered Member

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    I haven't used yahoo Pop/Smtp config for years. I just tested it and was able to send/receive from Thuderbird. I don't pay for email.

     
  21. dogbite

    dogbite Registered Member

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    indeed, but if it's a hack with 2 factor authentication it should never happen...
     
  22. Osaban

    Osaban Registered Member

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    You are welcome, I have been using Outlook to collect all the mail from Gmail (using IMAP) for the last 6 months. After reading about your son's experience I quickly made 3 backups of Outlook Data File (.pst) in different locations.

    I do find Gmail's attitude too indifferent, and I find it hard to believe that they have no records about who has accessed his account and when. On the other hand I don't think any mail service (free or paid) will guarantee an account against accidental or deliberate unauthorized deletion.
     
  23. uppreisnarmadur

    uppreisnarmadur Registered Member

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    For the purpose of storing and backing up messages there is Mailstore Home or Gmail Backup which allows to restore messages. It is what I use, but there's more options as always.
     
  24. Osaban

    Osaban Registered Member

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    Given the circumstances I thought this article (updated on Nov 27, 2013) might be informative to some:
    http://www.digitaltrends.com/computing/how-to-back-up-your-gmail/
     
  25. mantra

    mantra Registered Member

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    may i ask if i can enter a second email in case of issues?
    so i revocer my google account

    if i can do it, where should i add my second email account
     
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