Germany to force ISPs to give discounts for slow Internet speeds

guest · Nov 24, 2021

Germany to force ISPs to give discounts for slow Internet speeds
November 24, 2021
https://www.bleepingcomputer.com/ne...s-to-give-discounts-for-slow-internet-speeds/

A new regulation coming in the form of an amendment in the Telecommunications Act of Germany could radically change the relationship between consumers and internet service providers.

According to the draft, users will be able to test their internet speeds and, if there’s a too large deviation between their real-world results and what their ISPs promised, they will be eligible for a bill discount.
The discount amount will be comparable to the deviation between the contractually agreed Internet speeds and the actual ones.
Click to expand...

To determine their connection speeds, customers will have to use the official internet speed measurement app provided by the German Federal Network Agency.

If the Internet download and upload speeds are below 90% of the ISP-promised figures, the customer becomes eligible for a discount.
Click to expand...

According to the German consumer protection authorities, deviations from contractual agreements affect over 50% of internet users in the country.

As such, the new law will provide a balancing dynamic and an incentive for ISPs to meet their marketing promises and offer more consistent service quality.
The new law will come into force in December 2021, and, considering that regulators submitted the draft in September, they were quick to embrace it and move things forward.
Click to expand...

Log in or Sign up

Germany to force ISPs to give discounts for slow Internet speeds

guest Guest

Log in or Sign up

Germany to force ISPs to give discounts for slow Internet speeds

guest Guest

Useful Searches