Future of Prevx 3.0

Discussion in 'Prevx Releases' started by STV0726, Oct 5, 2011.

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  1. STV0726

    STV0726 Registered Member

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    If there are definitive answers or any speculations at all, I'd appreciate them...

    How much longer will Prevx 3.0 be an officially supported product that can be downloaded and purchased?

    Will it eventually, in the near future, be unsupported, or at least supported but no longer available for download or purchase?

    I myself am just curious. I'm quite impressed by what I've seen of Prevx 4.0, and yes I call it that, because we all know Prevx's contributions are where the meat is! ;-)

    I will say that I was disappointed that the performance test was...just a performance test. I would love to be able to tell someone for a fact that Prevx's cloud protects infinitely better against malware samples in the wild than any other product, and I do know that, but I can't site an actual research site like av-comparatives.org for it.
     
  2. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Prevx 3.0 will eventually be replaced by WSA once WSA supports everything from Prevx 3.0 (including the additional licensing models/combinations). The performance test from PassMark is indeed just a performance test but we're having several third party companies test WSA as we speak so you'll see results soon :)
     
  3. STV0726

    STV0726 Registered Member

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    Awesome, thanks very much for the clarification Joe. (That was your name, right? Sorry!)
     
  4. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Yes :)
     
  5. STV0726

    STV0726 Registered Member

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    By the way, I'm not sure if you will agree with this or not, but I finally took the advice of Prevx Support, and lowered my heuristics back to the defaults...for now.

    They are now making it sound like setting your heuristics too high can not only cause false positives, but more alarmingly cause false negatives. That scares the heck out of me. I don't even see how that's possible.
     
  6. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    I don't see how it could cause false negatives? It could definitely cause false positives, however.
     
  7. STV0726

    STV0726 Registered Member

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    That's what I thought, but this is a direct quote from what a Prevx Support staff member told me to do after I sent him a full scan log and he saw my heuristics were all high. Well, he told me to turn them back to defaults, and this was his explanation.

    I was contacting them regarding uncertainty about some files MalwareBytes' caught on my system, which we have now concluded are false positives on MBAM's behalf.


    "Altering the heuristics from their defaults can affect the detection of files and sometimes cause mis detection of good files," Prevx Support.

    'Mis detection of good files' implies false negatives; moreover, a file called good in error when in reality it is really bad or perhaps unknown?

    EDIT: Unless we're talking about human psychology here...LOL. "I have my Prevx set to maximum so everything it catches must be a false positive so I'm just going to always allow it." Yeah, probably not a good idea.
     
  8. BoerenkoolMetWorst

    BoerenkoolMetWorst Registered Member

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    Yeah that sounds weird, could you perhaps post the message from support that states this?
    EDIT: Ah you posted it already.
    Misdetection of GOOD files sounds like false positives to me, but there is indeed always that psychology part when heightening products sensitivity or products with a high FP rate in general, especially with less knowledgeable users.
     
    Last edited: Oct 5, 2011
  9. STV0726

    STV0726 Registered Member

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    Ah perhaps he was meaning false positives.

    But then again I clearly remember my dad telling me a few months back that he had a false positive he reported to Prevx Support and he made it sound like they had said something concerning to him about high heuristics. Something about it leading to possibility of malware being present on the system.

    I think Prevx Support needs a checkbox that says "I am an intermediate to advanced user and I understand what a false positive is and I am not whining about them if I chose to have my settings on max." :)

    EDIT: I understand where they are coming from though. Prevx's heuristics are like a special blend of coffee or a recipe guarded by a company. You don't buy Coca-Cola in bulk for a vending machine and say add extra sugar to this batch please. :p
     
  10. Athletic

    Athletic Registered Member

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    Good morning.

    I have Prevx 3.0 .exe (free)file , is it possible to run this product normally now and in the future(2-3 years), will it be connected to the cloud ? will it be effective like before ?

    Thanks
     
  11. Dermot7

    Dermot7 Registered Member

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    Might help to answer, Athletic : https://www.wilderssecurity.com/showpost.php?p=1957604&postcount=30
     
  12. Athletic

    Athletic Registered Member

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  13. TonyW

    TonyW Registered Member

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    The answer isn't precise because they're still developing it. Once it is complete, I'm sure we will hear something about it in these forums or on the website.
     
  14. RonnieJP

    RonnieJP Registered Member

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    I currently have had PrevX 3.0 with SafeOnline for almost 2 years. I have 40 days left on my current subscription. It looks like SecureAnywhere Essentials
    would be the closest replacement, since it contains what appears to be an equivalent of SafeOnline. However, I see that it's only available with a minumum of 3 licenses. I only have one PC. What will happen when my subscription runs out? Will I still keep the current PrevX 3.0 w/SafeOnline or be "upgraded" to one of the SecureAnywhere programs?
     
  15. Dark Star 72

    Dark Star 72 Registered Member

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    Another one needing some answers:) I have just had an e-mail from Prevx informing me that my Prevx 3 license expires in 14 days and supplying a link to renew it. However, if I renew it now what happens when the Prevx 3 users are switched to Webroot SecureAnywhere? Will my license become a WSA Essentials license for just one computer as P3 is at present or will I be asked to pay extra to be upgraded to the present 3 user license? Or simply upgraded to the Antivirus only version which is a single user license and approx the same price.
    I need some answers soon because I'm not prepared to pay £24.95 for a new P3 license only to find in a couple of weeks time I'm required to stump up another £25 or so to keep the license active.
     
  16. Techfox1976

    Techfox1976 Registered Member

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    Prior information indicates that P3 + SOL licenses will become 3-Seat WSAE licenses at no extra cost to you. I would hope that ends up being the case.

    Edit: Though when the end of the year of that comes around, it's anybody's guess. I'd expect that the price increase will take effect at that point.
     
  17. Securon

    Securon Registered Member

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    Good Morning ! I'm one of the 1 P.C. Prevx 3 with Safe On-Line users with about one month remaining on my subscription license. I tried WSA Essentials on Beta briefly,and called Webroot Online Sales and tried too barter with them as to why a one license wasn't yet available and why the pricing couldn't be adjusted accordingly. His response was a scripted one indicating that at the moment your receiving Value for 3 P.C.'s . I wasn't going to argue the point since Sales has been told to adhere to Company policy. November signals Black Friday so far I'm totally unimpressed with Webroot's Policies, hopefully they'll be able to more effectively administrate this transition,and retain the revenue and loyalty of existing Prevx customers. Time is always the Teller. Sincerely...Securon
     
  18. Aragorn7

    Aragorn7 Registered Member

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    I am currently a reseller for Prevx and I have many a client with one PC who will not be willing to pay the current asking prices for the value added 3 PC feature.

    The frustrating part for current users who pay $29.95 for Prevx without SOL is that they will now have to pay $39.95 for SA AV. This means my older clients on a fixed income will start looking for cheaper or free alternatives.

    Those who have Prevx with SOL for $34.95 will now have to pay a whopping $59.95 because no single PC product is being offered for the Essentials version either.

    I am currently testing the the Complete version and I am very very impressed, but it still needs pricing for a single PC user. I believe this product (minus the slower boot times) is the most resource friendly product out there, but many people on tight budgets will weigh that against lower priced products that offer comparable protection.

    To make matters worse (for me as a reseller) Comcast has been offering Norton 360 to all it's users for free for up to, I believe, 7 PCs. Comcast Norton offers a similar feature set as SA Complete (I'm not arguing that they are as good). And yes, I know about Norton's greater system impact (but it's not near as bad as it used to be), and it's hard to beat free unless one can demonstrate a whole lot of greater value for the price -- free in this case.

    Where Prevx Support had offered free remote removal support, Webroot, in spite of their price increases over the Prevx line, charges $129.95 for remote malware removal. This is found under SecureAnywhere Product Support at the Webroot site.

    While I am keenly aware that having a simple pricing structure is preferable, I am hoping Webroot will rethink their current pricing strategy by making Essentials and Complete available for 1 PC Users. They might also consider reducing the price back down by $10 across the board since "free malware removal support" will no longer be available as a feature as it was with Prevx.

    I know. I know, but I can dream can't I? :)
     
  19. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    This is not accurate - that is a different service altogether. If a Webroot customer comes in with a malware problem we didn't clean, we will work to remove it for free, exactly as it was with Prevx.
     
  20. Aragorn7

    Aragorn7 Registered Member

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    That is wonderful news and I'm glad to know this. Since this is a great feature, it should be marketed as such

    I hope my other comments will also be duly noted. Thanks much. :)
     
  21. PatG

    PatG Registered Member

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    And as a further note, found out this morning that as long as you're a comcast customer, the subscription never runs out, free for life if you stay w/comcast. FYI.
     
  22. STV0726

    STV0726 Registered Member

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    They'd have to pay me before I'd install any Norton product on any of my home computers...

    ...I don't care if they've "improved." Years ago I had it, uninstalled it because it was crap, and it left traces in my control panel. That, combined with missing viruses, hogging my computer down like a brick, and I vowed to never use Norton.

    Norton's a flip-flopper. They'll get rated great one year, then half a year later they are mid-range. I don't trust them.

    If you want cheap, get Microsoft Security Essentials. It's not perfect either, but it's lighter and simpler than Norton.
     
  23. Victek

    Victek Registered Member

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    In my experience versions of Norton IS/AV were really problematic before 2009, however in 2009 they didn't just improve they dramatically overhauled the products. All of the problem areas were addressed, such as resource hogging and slow/incomplete uninstall. The line has steadily improved since then - there has been no regression in either performance or detection in my experience and the reviews bear that out. As far as traces leftover after uninstalling, that's true of many AVs. Many security products offer a "removal tool" to deal with traces including Symantec.

    I'm not trying to change your mind. Before 2009 I felt exactly as you do, but the beast has changed.

    Regarding free offers from ISPs it's important to check that they have the latest version. I've seen instances where older versions of NIS have been offered by ISPs and that's a bad idea IMHO. It's also worth noting that N360 has trailed NIS in the past, meaning NIS gets the new features first and N360 gets updated later. For security products only the latest version will do.
     
  24. Triple Helix

    Triple Helix Webroot Product Advisor

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    Let's keep to the topic of the Future of Prevx 3.0 and not on other vendors products!

    Thanks,

    TH
     
  25. STV0726

    STV0726 Registered Member

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    Returning to the topic of Prevx, I feel their technology has the potential to consistently yield the very best results.

    Many other traditional antiviruses (including Norton and even Microsoft sadly) flip flop and will get Advanced+ one year, then bump down to Advanced the next year. That is intolerable. I want a security solution that is consistently secure and won't flip flop.
     
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