Full System Lockup When Copying From An FTP Share

Discussion in 'ESET NOD32 Antivirus' started by Deeptech, Apr 23, 2012.

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  1. Deeptech

    Deeptech Registered Member

    Joined:
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    Location:
    New York, USA
    Hi All,
    I am trying to get to the bottom of a problem a number of my users are having with our new ESET install. These users are all on Macs, and connect to FTP shares using the Finder. If they try to copy a file down locally, the entire system will lockup and become totally unresponsive. This does not happen when using an FTP program like Cyberduck, only when mounting the share in the finder.

    The first step I thought I would take would be to exclude /Volumes/* from the protection list, but that has no effect. When the problem is occurring, the system.log is littered with these messages:

    Code:
    Apr 23 12:13:27 DTSN-03262-Deeptechs-iMac KernelEventAgent[61]: tid 00000000 received event(s) VQ_NOTRESP (1)
    Apr 23 12:13:27 DTSN-03262-Deeptechs-iMac KernelEventAgent[61]: tid 00000000 type 'nfs', mounted on '/Volumes/***FTP SHARE HERE***', from 'ftp://***FTP SHARE HERE***', not responding
    Apr 23 12:13:27 DTSN-03262-Deeptechs-iMac KernelEventAgent[61]: tid 00000000 found 1 filesystem(s) with problem(s)
    Apr 23 12:13:39 DTSN-03262-Deeptechs-iMac KernelEventAgent[61]: tid 00000000 received event(s) VQ_NOTRESP (1)
    Those messages just repeat over and over again. This issue is 100% reproducible, leading me to believe it has almost certainly been encountered and resolved before me. I would appreciate any suggestions anyone has regarding this.
     
  2. agoretsky

    agoretsky Eset Staff Account

    Joined:
    Apr 4, 2006
    Posts:
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    Location:
    California
    Hello,

    Which versions of OS X and ESET NOD32 Antivirus for Mac OS X BE are running on the Macs in question?

    Regards,

    Aryeh Goretsky
     
  3. Deeptech

    Deeptech Registered Member

    Joined:
    Apr 23, 2012
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    Location:
    New York, USA
    Sorry, I should have included that originally. This is happening on OS X 10.6.8 and OS X 10.7.3, both running NOD32 AV 4.0.77.

    In case it matters, the FTP share that we are connecting to is an NFS drive.
     
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