Freeze on Backup Location creation.

Discussion in 'Acronis True Image Product Line' started by MikeTerryP, Apr 3, 2008.

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  1. MikeTerryP

    MikeTerryP Registered Member

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    I am now unable to create a backup location with TI 11. I had previously been able to do so but now when I select a location in the creation wizard the program freezes and requires a visit to the task manager to close the program. I am running Vista Home. SP1 was recently added, I suspect that might have something to do with it. I have tried everything to correct this. I removed TI thoroughly and reinstalled, I ran it in Safe Mode - no change. Anyone have any ideas?
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello MikeTerryP,

    Thank you for choosing Acronis Disk Backup Software.

    Please make sure you use the latest build (8053) of Acronis True Image 11 Home. To get access to updates you should first register your software.

    If the latest build doesn't solve the problem, please collect some information to let us investigate it thoroughly:

    Please create Windows System Information as it is described in Acronis Help Post.

    Please also clarify, are there any error messages?

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
  3. hshah

    hshah Registered Member

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    Apr 14, 2008
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    I am having the same problem :(
     
  4. hshah

    hshah Registered Member

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    Apr 14, 2008
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    Anyone?
     
  5. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello hshah,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for delayed response.

    Please follow the instructions in my previous post.

    Thank you.
    --
    Marat Setdikov
     
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