Freeze at Logon Screen

Hi All,

I have a client were we've rolled out te latest version of NOD32 onto freshly installed Windows XP machines (SP3 Fully Updates)

The machines have been joined to a domain, once they get to the logon screen (Ctrl+Alt+Del) the keyboard freezes up if left unattended for a while. (not exactly sure what stops responding, but i can move the mouse around but nothing else responds)

If the machine boots and you logon to the machine immediately there seems to be no problem.

I've removed NOD32 from all the machines and everything works perfectly again.

Does anyone have any ideas what could be causing this?
Can anyone suggest something I could try?

Thanks
Dane

 

Hello Dane,

Did you ever have a previous antivirus installed before ESET? Try using the following Knowledgebase article:
http://kb.eset.com/esetkb/index?page=content&id=SOLN559

Thank you,
Richard

 

No other AV was installed before NOD32.

I was trying a few changes to the configuration of the NOD32 install yesterday with no joy. What I did notice was that the machines would possibly freeze if I pushed a new configuration to them from the administration server. I don't know if this means anything.