For those of you on the fence about WSA

Hello DavidCo,

I believe I was able to locate your ticket in our system and was able to resolve the issue. Please check our ticketing system to verify if the issue with your keycode has been resolved.

Thanks for your support of the software!
Grashocki

 

Brilliant
Thank you

WSA is rather quick isn't it.

 

For those of you STILL on the fence about WSA, the new release, V8.0.1.229, has a half-ton of updates and fixes in it, as well as an updated GUI.

I STILL recommend that you at least install WSA Essentials or Complete and test it for yourself; that way you can decide if you want to use this new software or not.

If you want to save a few bucks on a 3-user version of Essentials, Target sells this product in-store for $35 U.S. American dollars (which is their fairly-new everday-low-price). Amazon has the same 3-user downloadable version for $30 right now as well.

 

Is it still possible to upgrade "Webroot Anti Virus with SpySweeper 2011" and "Webroot Internet Security Essentials 2011" codes/keys/licences to the corresponding 2013 editions of SecureAnyWhere ?

 

yes it is, without any issues, just download wsa doesnt matter which version because your key determines which it installs. then when you enter your old key it will replace it and give you a brand new key to use and that will be what you use from then on out.

 

Very true and if you have any issues please contact WSA support: https://www.webrootanywhere.com/servicewelcome.asp?

TH

 

Just keep in mind that if you buy that now from pretty much anywhere, it may be fraud and disabled soon. If you bought it before, it should be okay.

 

Yes that's always true.

TH

 

its only the best buy ones being investigated. just make sure the copy you buy does not say best buy software anywhere on the box or auction etc.. imo just stay away from ebay right now due to the flooding of best buy versions unless you are sure what you are getting.

 

Without a solid answer or statement from Webroot about what is or isn't being investigated, I'd always be cautious. (Would they even tell people anyway other than to say "Buy from an authorized retailer and 2013 is the only product authorized for sale right now"?) What we do know is that 2011 was two years' ago worth now and so may be investigated if they crack down on it. Most old version software is under contract to be destroyed at the retail reset, so the chances of surprisingly-good prices being fraud regardless of the company is high.

 

if someone is selling a retail version that say they bought 10 or more of at someplace like target or wal mart if they were on clearance there is no way webroot would kill those (which i was told is perfectly fine to do) and they would have no way of knowing specifically where they were bought from as long as they are the correct type of lic key there is no way to know they were not in fact bought at target or even newegg i figured out who newegg buys their webroot from and i now have a account with them as well they are a large distributor of software and are legit i have more than 50 copies at my shop now which are the same versions newegg sells im not direct with webroot but these are legit and i got them from the same source as many people including as i said newegg. and there are people selling those types on ebay as well as the best buy versions. i was told specifically they are only going after the people who have bulk listings at ridiculous prices and / or are selling the best buy versions on ebay. and that info was from someone at webroot.

as far as the 2011 versions go i have even up till last week saw these around IN THE STORE. i even bought one at wal mart it was a 2011 complete version that was on clearance for under 5$ yes under 5$ webroot is already paid for these when they buy them so its wal mart who takes the loss and i know this first hand as i know one of the people in charge of that stuff at wal mart. if it was sold in a wal mart store it is legit. it was not said to be destroyed and was SOLD retail. they will not kill those or they would affect MANY people. and what about people who bought say 4 or 5 copies on sale of 2011 RETAIL BOXED from target when they clearanced them out (i know people who did) they have had them for more than a year waiting to be used. again they cant kill those again this would affect many people who bought legit software.

as well as joe has specifically stated that the 2011 versions will NOT expire he even stated you could use them years down the line as they will remain useable and will always upgrade to the most current versions. just like with eset i have decent qty of official retail ess v4 copies (more than 50) i bought when they were clearanced out bought from newegg at 15$ a copy and they will not kill those either as they offer free upgrades to the newest version. they are not going to kill official versions imo. i was told the ones they are going after are the best buy ones because they can see which ones they are in their activation system and it says which channel they are and tells them they are best buy versions those i expect them to kill off. in fact i have a few of those before we all learned of this mess and i am now throwing them out because when i tried to use one (and i was told i could use it by someone at webroot who "fixed the lic key" for me) but it remains as saying not activated and i dont want to support this mess and will just end up getting rid of them soon.

 

Thanks for clarification.

While Webroot may cancel BestBuy versions, I personally think the bad feeling and negative publicity they would generate from people who may be genuine buyers (ie. they bought it in good faith) would outweigh the financial side of things. Also, with it being a subscription product, if people like it, they will likely pay normal price once their current subscription ends. Short term loss, for long term gain.

 

They will only cancel the one's that are under contract to be destroyed as Webroot gave them the money back so if someone is selling them on ebay there probably stolen and Webroot doesn't see a cent so they reserve the right to cancel.

TH

 

The Best Buy ones are "Activated at the register" and no money goes to Webroot until they are activated. When they are sold by somebody else and not activated by Best Buy, they should not be expected to work. If a user buys it in good faith from a seller, the buck stops at the seller, not at Webroot. Just like if you buy a $25 gift card from a seller that is activated at the register, but it so happens that somebody got a case of 1500 of these and is selling them for $5 each without activation. They won't work and you don't complain to the people who got paid no money for them, you complain to the seller, and if the seller was gypped, they complain to the person who sold it to them and on up the chain until the original thief ends up with the buck stopping at them.

You can take your chances, but Webroot has zero responsibility to give out free service (COST TO WEBROOT) for something they got no money for. They -can- and maybe you can say it's a nice thing to do, but you can't demand it. Nor can you say that they SHOULD do it because that person may become a paying customer later when it often is "I bought ten of them for $2 each and then called support (costing Webroot) and got them all combined." That person will not be a paying customer for ten years and will cost Webroot ten years' worth of work. So no, that benefits only the cheapskate, not Webroot.

Personally, I wouldn't take my chances unless I really just don't care about Webroot or their product at all. Then consider: Anybody who doesn't really care isn't a customer who would make any money for Webroot anyway because any good will shown to them by Webroot doesn't matter. They don't care. So yeah, if you don't care about the company providing security to your computer, buy the possibly-fraud stuff. But don't expect Webroot to care about you in return.

(WalMart also does resets, which means that the 2011 stuff they had was signed off as destroyed and refunded to them by Webroot. When they liquidate it, not only did they get a full refund from Webroot, but Webroot also paid for shipping and boxes and CDs, -and- pays the cost of any customers who purchase it, which can amount to millions, with a loss to Webroot. But hey, WalMart makes $5 on each box and is happy.)

 

This is true, and the blowback would be pretty bad. They'd likely lose more over the long term by doing this, as you said, those licenses expire in 1 year anyway, so killing them off is killing off a long term revenue stream.