Floating point exception linux x86-64 rhes4upd4

Discussion in 'Acronis True Image Product Line' started by lassandro, Jan 8, 2007.

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  1. lassandro

    lassandro Registered Member

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    after installed normally truimage on linux rhes4.0 upd4 (kernel 2.6.9-42.ELsmp) the program truimage write this messages:
    Floating point exception
    and the log file (messages)
    kernel: TrueImage[26588] trap divide error rip:885eee1 rsp:f57fe9ec error:0
    The program truimagecmd write the same error.
    The log of installation is correct and the modules are installed on the kernel correct.
    The kernel is on xeon x86-64 on x86-64 installation redhat.
    help me...
     
  2. foghorne

    foghorne Registered Member

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    Have you checked that your kernel and architecture is supported.
    Not sure if this makes a difference, but I seem to recall that only 2.4 and 2.6.6 kernels are officially supported.

    F.
     
  3. lassandro

    lassandro Registered Member

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    yes on the site the release red hat es 4.0 are support and the architecture 86-64 bit..
    view:
    http://www.acronis.com/enterprise/products/ATISLin/comparison.html

    64-bit and 32-bit processors

    SuSE 8.0, 8.1, 8.2, 9.0, 9.1, 9.2, 9.3, RedHat 7.3, 8.0, 9.0, Advanced Server 2.1, 3.0, 4.0, Enterprise Server 3.0, Fedora Core 1, 2, 3, 4, Mandriva 8.0, 9.2, 10.0, 10.1, Slackware 10, Debian stable and unstable (sarge), ASPLinux 9.2, 10, 11, Server II, VI, Virtuozzo 2.6.x, Gentoo, UnitedLinux 1.0, Ubuntu 4.10, TurboLinux 8.0, 10.0
     
  4. foghorne

    foghorne Registered Member

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    I suggest you raise a support request, or if you have other support options, make use of them as soon as possible to get the ball rolling.

    F.
     
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