File I/O Error (0x40014)

Discussion in 'Acronis True Image Product Line' started by DrewOrenyo, Mar 9, 2009.

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  1. DrewOrenyo

    DrewOrenyo Registered Member

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    I am getting an I/O Error (0x40014) Tag=0x73512AF0A56454 function = DeletefileW Filename = \\?\R:\Lap Top Backup\SystemBackup.TIB Tag = 0xf35f747B3B21F904 The process acnnot access the file because it is being used by another process (0XFFF0)

    This is occuring on my Lap Top which is using Home 2009 (Build 9709) with the operating system of Windows Vista Ultimate. This started happening when Home 2009 was supposed to create a new full backup and delete all of the prior versions. At that point I keept getting a File I/O error. I selected to retry and knew that the network drive was attached yet I kept getting the File I/O error. I finally had to cancel.

    I am on a wireless connection. My other 2 machines that have an ethernet card have had no problems. The drive it is backing up to is a network drive HP Media Vault 2100.

    What should I do about this and how can I prevent this from occuring going forward.
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

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    Apr 28, 2004
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    Hello DrewOrenyo,

    Thank you for using Acronis True Image

    Please provide us with the log file of the failed operation.

    Thank you.

    --
    Oleg Lee
     
  3. DrewOrenyo

    DrewOrenyo Registered Member

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    Hi - sorry for getting back so late. How do I get the log out of the True Image?
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

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    Posts:
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    Hello DrewOrenyo,

    Thank you for your interest in Acronis True Image

    Use the following article to download and install Acronis Scheduler.

    If the issue persists send us log file (Tasks and Logs -> Log -> Right-click on the log file -> Save).

    Best regards,
    --
    Dmitry Nikolaev
     
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