File based backup freezes

Hello,

I'm running TrueImage Server Build 3641 on Win Server 2003 R2 SP1.
I'm doing a file based backup to Secure Zone.

The backup was running for several month without any problems.
But for some weeks now, the backup freezes and the process consumes 100% of the CPU. Aborting the backup did not work. I had to kill the process.
It's always the same file that causes the freeze.
I already run chkdsk several times without any errors. The file is not currupt and not in use by any other process.
I tried to exculde the file from backup but the backup stopped at another file saying "Error reading file ...". Retry did not work, after Ignore the backup stopped at the next file with the same error.
I also tried to backup this file with an own job. This works as expected.
What's the problem?


My second problem is this warning:
Error opening the file. (0x40007)
Tag = 0xF35F747B3B21FA89
It's always the the same file-tag.
The message occurs in the log before locking the partinion.
What's the problem here? What file is casing the warning? How can I find out?


Thanks for your help!

 

Hello Pro1712,

Thank you for pruchasing Acronis Server Disk Backup Software.

Please accept our apologies for the delay with the response.

First of all, please check each partition of your hard drive using 'chkdsk' command with '/r' parameter: use Windows menu Start\Run, then enter the command "chkdsk c: /r" "chkdsk d: /r" for every partition of your hard drive. Note that you will need to reboot your computer in order to scan the system partition.

Please also download the latest version of Acronis drivers, install it with disabled logging and see if the problem still persists.

If the problem still persists after checking the hard drive and updating the drivers then please provide us with the following information:

- Create Acronis Report and Windows System Information as it is described in Acronis Help Post;

- Reproduce the problem and collect Acronis True Image log which can be saved from Tools -> Show Log -> Diskette icon;

- Let us know where files and folders that you try to backup reside exactly;

- Does the problem appear both when the backup process is started automatically (i.e. scheduled task is executed) and when it is being performed manually (using Create Backup Wizard)?

- Try to create a file-based backup of the same files saving it to the same location, but when your computer is booted from Bootable Rescue CD created using build (3641) of Acronis True Image 9.1 Server for Windows and inform us about the result.

Then please submit a request for technical support. Provide the files and information collected in your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you.
--
Alexey Popov