False Positive

Discussion in 'ESET NOD32 Antivirus' started by Thailand_for_YOU, Oct 11, 2008.

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  1. Thailand_for_YOU

    Thailand_for_YOU Registered Member

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    False Positives while installing or updating Advanced SystemCare Beta 3 RC 2

    It is reported as: probably unknown NewHeur_PE virus (size 1319992)
     
  2. Fixer

    Fixer Registered Member

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    Before half hour, I send detailed e-mail for this problem. Now, I wait for an answer.
     
  3. piranha

    piranha Registered Member

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    Than you to submit suspected files to Eset, it is good for all of us, and continue to do so but.... dont wait for an answer. According to what i have read here, Eset tech support dont have to time to answer, please understand.

    ;)
     
  4. Fixer

    Fixer Registered Member

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    I know that they are very busy, but I often get responses from them. So I'm very grateful to ESET. The result is important. ;)
     
  5. Kosak

    Kosak Registered Member

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    Hello,

    fix depends on analysis of detection and release of update. This needs a time.

    Regards
     
  6. Thailand_for_YOU

    Thailand_for_YOU Registered Member

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    BTW, that is the second time that NOD32 detects False Positives in Advanced SystemCare Beta 3 (formerly Advanced Window Care).
     
  7. Fixer

    Fixer Registered Member

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    Still no new update. The last update was yesterday. I think the problem will be corrected in the next update.
     
  8. proactivelover

    proactivelover Registered Member

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    not yet corrected with letest update 3515
     

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  9. Fixer

    Fixer Registered Member

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    I wrote to ESET for this problem, half an hour before being released update 3515. For such a short time, they can not check everything. Please be patient.
     
  10. Thailand_for_YOU

    Thailand_for_YOU Registered Member

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  11. Fixer

    Fixer Registered Member

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    No, but I again sent an e-mail to ESET.
     
  12. ASpace

    ASpace Guest


    Hi Fixer ! :)

    You know it very well but just a reminder that ESET do not answer all emails with submissions to their VirusLab and the fact the they have previous answered you doesn't mean they will do it again (or always do it again).

    Sending the file just once is more than enough mostly because you weren't the only one who submitted that sample and I am more than sure that many many other people all over the world (including me) have done it . Submitting it over and over again will not persuade them react faster , for example , they have priorities and will correct/respond whenever they find the most appropriate :thumb:


    Edit: One more thing I just saw - we are talking about potential FP in a beta software . The final version may well change some of the code , which new part may not be detected
     
  13. Fixer

    Fixer Registered Member

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    Hi! :)

    I know ESET not always able to respond to all e-mail, but I often get a response from them (today again received a reply).

    In the second e-mail that I sent to ESET, I added more details about the problem.

    Perhaps you are right, but I think it is right to correct errors, which can prevent other current or future problems.
     
  14. Thailand_for_YOU

    Thailand_for_YOU Registered Member

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    As of today (Oct 14) update 3519 (20081013) nothing changed - it is still reported as: probably unknown NewHeur_PE virus (size 1319992).
     
  15. Marcos

    Marcos Eset Staff Account

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    Actually one of the files was removed from detection yesterday, the other will be removed with the upcoming update.
     
  16. Fixer

    Fixer Registered Member

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    Minutes before I tried and there was no problem. I think now everything is fine. :thumb:
     
  17. Thailand_for_YOU

    Thailand_for_YOU Registered Member

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    It seems that everything is Ok now
    db: 3521 (20081914)
     
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