false positive flag for our Software!

Discussion in 'ESET Smart Security' started by morphTeam, Jan 14, 2013.

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  1. morphTeam

    morphTeam Registered Member

    Joined:
    Jan 14, 2013
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    Location:
    Poland
    Hello,
    my name is Marcin Stypulski and I work as a Software Developer for Speedchecker Company. We've an issue with false positive flag in our product - we don't know how we can delete it. Our product was added to the White List by Symantec AntiVirus Software but now we need some support/feedback from ESET - and no one has contacted nor replied our e-mails. We would be greatfull if you can help us sort this out asap.

    All needed information about our software(included software) was sent to this email: samples@eset.com.

    result test from VirusTotal:
    Snipped: VT link removed to comply with TOS


    best regards,
    Marcin Stypulski
     
    Last edited by a moderator: Jan 14, 2013
  2. Marcos

    Marcos Eset Staff Account

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    Nov 22, 2002
    Posts:
    14,374
    The PUA detection was added based on an analysis which showed that the application meets the criteria of potentially unwanted applications (PUA). PUA is an optional detection and is enabled only with user's consent.
     
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