Failed to write data to the archive file. A possible reason might be poor media

Discussion in 'Acronis True Image Product Line' started by rkba_net, Apr 17, 2008.

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  1. rkba_net

    rkba_net Registered Member

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    I just bought a new PC running Vista SP1 Premium with True Image Home version 11.0 (build 8,053)... most times I get this error when doing a full backup... Here is a copy of the error log... BTW I am running ZoneAlarm ...Any help is greatly appreciated.



    <?xml version="1.0" encoding="UTF-8" ?>
    <log build="169" product="Acronis*True*Image*Home" task="BBD05029-4957-4649-B7EC-329FCD8949AE" uuid="872ED234-A3A7-4BDE-94E8-B125C6E04D4D" version="1.0">
    <event code="2" id="1" level="2" message="The &quot;Current backup operation&quot; operation started" module="100" time="1208436155" />
    <event code="503" id="2" level="2" message="Analyzing partition 0-0..." module="1" time="1208436157" />
    <event code="503" id="3" level="2" message="Analyzing partition C:..." module="1" time="1208436157" />
    <event code="140" id="4" level="2" message="Bootable Media creation is started." module="100" time="1208436157" />
    <event code="142" id="5" level="2" message="Bootable Media creation succeeded." module="100" time="1208436157" />
    <event code="503" id="6" level="2" message="Analyzing partition C:..." module="1" time="1208436157" />
    <event code="1008" id="7" level="2" message="&lt;bold>Create Full Backup Archive&lt;/bold>&lt;endl/>&lt;tabpoint value=30>&lt;indent value=4>From: &lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>Disk 1&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>To: &lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>CD-RW Drive (D:)\MyBackup.tib&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>Compression: &lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>Normal&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>Ask for the first media: &lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>No&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>&lt;/indent>" module="1" time="1208436158" />
    <event code="504" id="8" level="2" message="Pending operation 131 started: &quot;Creating partition image&quot;" module="1" time="1208436158" />
    <event code="506" id="9" level="2" message="Locking partition C:..." module="1" time="1208436158" />
    <event code="4" id="10" level="4" message="Failed to write data to the archive file.
    A possible reason might be poor media quality. : None" module="7" time="1208436436" />
    <event code="4" id="11" level="2" message="Failed to write data to the archive file.
    A possible reason might be poor media quality. : None: User replied: oK" module="7" time="1208436455" />
    <event code="502" id="12" level="4" message="Operation with partition &quot;0-0&quot; was terminated.
    Details:
    &lt;indent>Write error (0x70004)
    Tag = 0x9D2DE1F088CBC4D4
    Error writing the file. (0x40003)
    Tag = 0x15602567D340AB0E&lt;/indent>" module="1" time="1208436455" />
    <event code="5" id="13" level="4" message="Operation has completed with errors." module="100" time="1208436455" />
    </log>
     
    Last edited: Apr 17, 2008
  2. DwnNdrty

    DwnNdrty Registered Member

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    What is the destination for the Backup Image, another hard drive (internal or external) or optical media, or across a network?
     
  3. rkba_net

    rkba_net Registered Member

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    Internal DVD burner...
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello rkba_net,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for delayed response.

    Could you please collect some information to let us investigate the problem thoroughly?

    To obtain CD Recorder log, please proceed as follows:
    - Run regedit from Start -> Run;
    - Open HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\DebugLogs registry key;
    - Please create the folder DebugLogs if it does not exist yet;
    - Add cdrecord value (Type: DWORD; Data: 1);
    - Please reproduce the problem;
    The cdrecord.log will be created in \ProgramData\Acronis\DebugLogs folder.

    Please also collect the application log of the operation:
    - run the program;
    - select Show log on the toolbar or from the Tools menu;
    - select the corresponding log;
    - click "Save the log entry to file" (the diskette icon).

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
  5. Steverm

    Steverm Registered Member

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    Did you ever get a solution to this problem?
     
  6. rkba_net

    rkba_net Registered Member

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    No not yet...
     
  7. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello rkba_net,

    Could you please let us know your Acronis request number (e.g. [Acronis #123456]) which was sent to you in autoreply to your letter? We will find out how the investigation of your issue is going. If you have not received an autoreply then please send us a Private Message containing your e-mail address.

    Thank you.
    --
    Marat Setdikov
     
  8. rkba_net

    rkba_net Registered Member

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    IM sent.
     
  9. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello rkba_net,

    Thank you for information. Could you please clarify if you received the e-mail that was sent to you? Please follow the instructions in that e-mail.

    Thank you.
    --
    Marat Setdikov
     
  10. rkba_net

    rkba_net Registered Member

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    I received the email and sent the logs requested. were they received or should I resend the info?
     
  11. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello rkba_net,

    Yes, we have received the logs. You will be contacted as soon as possible.

    For future references, your ticket number is 1438330. After you receive e-mail with further instructions, please just reply to it instead of sending a new one.

    Thank you.
    --
    Marat Setdikov
     
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