Failed to read from the sector 83,587,735

Discussion in 'Acronis True Image Product Line' started by Gizzburn, Mar 23, 2009.

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  1. Gizzburn

    Gizzburn Registered Member

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    I have this error when I back up my drive, I have tried three different drives and they all give me this error. I have even formatted one drive but still I the error. I get this error doing all types of backup's. I have installed the latest update but this made no difference.

    I have attached my log file

    Gizzburn
     

    Attached Files:

  2. jmk94903

    jmk94903 Registered Member

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    Since this is a read error, it is on the drive you are backing up, not the target drive where you are saving the backup.

    Have you run CHKDSK d: /R (where d: is the letter for the drive you want to backup)?

    Are the three different drives that you have tried all the target drive?
     
  3. Gizzburn

    Gizzburn Registered Member

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    Ah yes that makes sense now, I will do the test on the drive that is being backed up and let you know.


    thanks... Gizzburn
     
  4. jmk94903

    jmk94903 Registered Member

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    I look forward to hearing more.
     
  5. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello Gizzburn and jmk94903,

    Thank you for choosing Acronis Disk Backup Software.

    This issue can be caused either by bad blocks on your HDD or SnapAPI module. Please refer this article for the detailed information.

    Thank you.
    --
    Alexander Nikolsky
     
  6. Gizzburn

    Gizzburn Registered Member

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    Ok tried all of the above and nothing has worked, I have used numerous tools to scan the hd's for errors and run a couple of defrag progs all did not show any errors on the source drive, but I still get a failed to read when its nearly completed the scheduled backup. If I do a quick backup it works fine using the same source drive and completes with no errors.
    Anymore ideas please.

    Gizzburn
     
  7. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello Gizzburn,

    Thank you for your interest in Acronis True Image

    Can you please clarify the exact title of Acronis program? Do you use any encryption or other backup/restore software?

    Can you please attach the following diagnostic information which will help us localize the issue:

    Please download Acronis Report utility available here and run it. Please compress the Acronis Report output file into an archive (e.g. with WinZip) and attach to your message by browsing for the archive. This would provide us with detailed information on the hard disk partition structure.

    Best regards,
    --
    Dmitry Nikolaev
     
  8. Gizzburn

    Gizzburn Registered Member

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    Ok Program is True Image Home 2009 build 9709 with no encryption or other backup software used.

    File attached is compressed with winrar.

    thanks
    Gizzburn
     

    Attached Files:

  9. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello Gizzburn,

    Thank you for the provided information.

    According to the provided file, Disk 1 Partition 2 and Disk 4 Partition 1 contain bad blocks. You should get rid of them. You can try to remap them using an approrpiate third-party software.

    Thank you.

    --
    Oleg Lee
     
  10. Gizzburn

    Gizzburn Registered Member

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    Ok update

    I have now got it working on the scheduled task and it completes now without any errors. I found a program called HDD Regenerator, I ran this program on the drives with bad blocks and it has fixed them.

    Thanks for all your support ..

    Gizzburn :D
     
  11. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello Gizzburn,

    Thank you for your interesting in Acronis True Image

    Thank you for contacting us and confirming resolution of the issue.

    Best regards,
    --
    Dmitry Nikolaev
     
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