Failed to read from sector 63

Discussion in 'Acronis True Image Product Line' started by Clive T, Sep 17, 2007.

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  1. Clive T

    Clive T Registered Member

    Joined:
    Dec 24, 2002
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    189
    Location:
    Kent, UK
    I've read other threads here about this error message and I've just started getting it myself when starting a scheduled backup in TI10 to my external USB HD. If I click 'ignore' the dialogue flags up another defective sector but if I click 'ignore all' the backup starts - and verifies OK. Manually started backups don't generate this message.

    I don't believe this is a disk issue as I have deleted and recreated the partition on the removable disk and checked the structure with three different disk checkers. If anyone has resolved this problem, I'd like to hear about it!
     
  2. jmk94903

    jmk94903 Registered Member

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    How did you check the structure of the disk?

    Did you check both disks?

    What build of TI 10 are you using?

    If you boot from the TI Recovery CD, do you get the same errors?
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Clive T,

    Thank you for choosing Acronis Disk Backup Software.

    Please make sure you use the latest build (4942) of Acronis True Image 10.0 Home. To get access to updates you should first register your software.

    If updating doesn't solve the problem, please download the latest version of Acronis drivers, unpack the archive and install unpacked MSI package.

    If the issue persists, please collect some information to let us investigate it thoroughly:

    - Replace C:\WINDOWS\system32\snapapi.dll with the one from the downloaded SnapAPI archive;
    - Reproduce the issue and collect the log file without closing any application windows (including the error message windows if there are any). The log file will be created at C:\ . The name of the log file will be snapapi [date-time].log

    Please create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Please also collect the application log of the operation:
    - run the program;
    - select Show log on the toolbar or from the Tools menu;
    - select the log with error messages;
    - click "Save the log entry to file" (the diskette icon).

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
  4. Clive T

    Clive T Registered Member

    Joined:
    Dec 24, 2002
    Posts:
    189
    Location:
    Kent, UK
    Apologies for the delay in responding to your posting. The real world interfered in my life and I was away from my computers!

    Your solution worked. Replacing snapapi.dll solved the problem and backups are now starting successfully again. Many thanks
     
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