Failed to read firewall configuration

Discussion in 'ESET Smart Security' started by 9916971070, Sep 27, 2012.

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  1. 9916971070

    9916971070 Registered Member

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    Dear ESET,

    I have windows 7 professional 64 bit in my new HP probook series laptop.Now its showing run.dll errors and not able to open many services and options suddenly even i am not able to open my computer properties.Actually the problem happened to OS is due to my ESET smart security antivirus.my antivirus was ESET.one day i tried for update it .while updating eset i got first error message run.dll error.After that i am getting one error as "Failed to read firewall configuration" & "an error while reading control file.The personal firewall will not work".Now i am not able to open control panel and many OS applications.So i removed my ESET antivirus.But then also facing the same issue.Pls help me out how can i fix my OS in normal mode.

    Thanks,
    Anil Jose
     
  2. Janus

    Janus Registered Member

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    Europe - Denmark .
    Hello 9916971070, (just some thoughts)

    I may well be wrong here, but, showing run.dll errors ( and not be abel to open control panel )can be a sign of malware infection. Those programs that are using a specific file will not be able to access it, so a Rundll error will tell your system that the software/program cannot be loaded due to the missing file or code.
    If I were you I would contact Eset Customer Care, or use, if you have it, the Sysrescue disk.
    Or see this link: If you are currently infected

    Regards Janus
     
  3. Marcos

    Marcos Eset Staff Account

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    I'd start with a complete uninstallation of ESS using the uninstall tool and installing ESS from scratch to ensure that permissions are set properly.
     
  4. 9916971070

    9916971070 Registered Member

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    I downloaded eset uninstaller tool and removed from safe mode. But still i am not able to open my control panel,my computer properties ,etc.While try to open my computer properties it showing error " MMC cannot open the file & failed to read firewall configuration ".
     
  5. Marcos

    Marcos Eset Staff Account

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    Try running ESET Rogue Application remover downloadable from here and see if it finds and fixes some issues.
     
  6. 9916971070

    9916971070 Registered Member

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    Still i am facing the same
     
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