"Failed to read data from disk"

Discussion in 'Acronis True Image Product Line' started by Chalky, Aug 31, 2005.

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  1. Chalky

    Chalky Registered Member

    Joined:
    Jan 20, 2005
    Posts:
    3
    I've been using True Image 8 for some months now, running an automatic back-up every morning without problems. The other day I got the following message:

    "E000101F4: Failed to read Data from Disk" followed by a sector number.

    I clicked on "retry" without success, so then clicked on "ignore" and the run continued a little while, before stopping with the same message at another sector. Clicking "ignore" again allowed the back-up to complete.

    I've cleaned up the relevant partition with everything I can think of, including defrag and chkdsk, but each time I run a back-up the same thing happens at the same sectors.

    Any suggestions how to cure this?
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Chalky,

    Thank you for choosing Acronis Disk Backup Software.

    Please make sure that you use the latest build (937) of Acronis True Image 8.0 which is available at: http://www.acronis.com/homecomputing/support/updates/

    To get access to updates you should create an account at:
    http://www.acronis.com/homecomputing/my/
    then log in and use your serial number to register your software.

    Please also check each partition of your hard drive by Windows utility:

    - For Windows 9x please use Windows menu Start\Run
    then enter the command "scandskw" and test all drives;

    - For Windows XP please use Windows menu Start\Run, then enter the command
    "chkdsk c: /r" "chkdsk d: /r" for every partition of your hard drive.

    Please note that you will need to reboot your computer in order to scan the system partition.

    If the problem still persists after installing the update and checking your hard drive then please also check if you have any card readers, ZIP drives or flash drives connected to your PC. If yes, then please try not to leave them empty during the image creation process. I mean that you should try to insert a media in these devices and then try to create an image once again.

    If that's not the case or it just does not help then please create Acronis Report as it is described in Acronis Help Post and send this report to support@acronis.com along with the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Alexey Popov
     
  3. Chalky

    Chalky Registered Member

    Joined:
    Jan 20, 2005
    Posts:
    3
    Thanks Alexey,

    running chkdsk /r seems to have solved the problem.
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Chalky,

    I am glad that you have resolved this problem. If you have any questions concerning our software, please feel free to ask us.

    Thank you.
    --
    Irina Shirokova
     
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