Failed to open the storage server device

Discussion in 'Acronis True Image Product Line' started by BobT631, Jan 17, 2007.

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  1. BobT631

    BobT631 Registered Member

    Joined:
    Jan 17, 2007
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    First time user of Acronis, I am trying to set up our office. I have Acronis TrueImage 9.1 Management Console and Acronis Backup Server installed on the backup server and Acronis TrueImage 9.1 Workstation installed on one networked PC.
    I am able to get it to do the full backup on the first day but on the next day when it should do an incremental I get the following errors in the log and no files are created on the backup server.

    Specified file does not exist. (0x40011)
    Tag = 0x64A31B1B5AFDAABB

    Unable to open the storage server device/file bsp://srv2k3tr01.AAISonline.com/\backupserver\BackupServer||\| for appending incrementally. Backup was started in the full mode.

    Failed to open the storage server device/file bsp://srv2k3tr01.AAISonline.com/\backupserver\BackupServer||\| for write: 262,171.

    Any ideas on what I am doing wrong? The backup is set to run when the PC is powered off.
     
  2. BobT631

    BobT631 Registered Member

    Joined:
    Jan 17, 2007
    Posts:
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    Guess not.
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello BobT631,

    Thank you for choosing Acronis Workstation Disk Backup Software.

    We are sorry for the delayed response.

    Could you please clarify the following?

    - Have you created the full backup manually or using the scheduled task?

    Please try to run the created task manually by pressing "Start the selected item now" button (the chequered flag) on the scheduled task panel and let us know the results.

    Also please provide the full log file from Acronis True Image 9.1 Workstation that contains the error message. In order to do so please do the following:

    - run the program;

    - select Show log on the toolbar or from the Tools menu;

    - select the log with error messages;

    - click "Save the log entry to file" (the diskette icon)

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    I would also recommend that you make sure you use the latest build (3886) of Acronis True Image 9.1 Workstation. To get access to updates you should first register your software. Please also update all components including Acronis Agents, Acronis Management Console, Acronis Backup and Group Servers, Acronis Universal Restore as it is obligatory for all components to be of the same build in order to interact correctly. Also it is recommended to create new Bootable Rescue CD after installing the update.

    Thank you.
    --
    Aleksandr Isakov
     
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