Failed to execute the task script. Error #5 - "Access is denied."

I tried to use the "Check Archive" feature to check an archive stored on DVD.
I hilighted the archive file and clicked "Proceed." But then I received the error message:

Failed to execute the task script. Error #5 - "Access is denied."

Can anybody tell me why this happens and propose a solution?

I have updated to the latest build, 3677.

Thank You.

 

Possibly you have another process that has control of your DVD.

Try closing down your burning software if it automatically starts up, especially directCD and its equivalents.

Make sure you check in task manager if any processes for these programs are still running. If they are kill them!

See how you go then.

Colin

 

Thanks Colin.
No, I do not see any Burning software being started automatically or any processes pertaining to the DVD. Any other ideas would be appreciated.

 

Faith007,

I would also check if ATI processes (schedhlp.exe and schedul2.exe) are running. If not, run them manually via Windows Task Manager (then File->New Task), the files are in [System Dirve]:\Program Files\Common Files\Acronis\Schedule2).

Also clarify if the archive spans over several DVD discs or fits on one?

Now lets figure out if the issue connected to CD/DVD drive

- Try to mount the image via ATI (if it fits on one DVD)

- Try do validate when booted from Acronis Bootable CD.

- Copy to local drive and try to validate in Windows and from Bootable CD

What are the results?

_Kento_

 

Hello Faith007,

Thank you for choosing Acronis Disk Backup Software.

Please accept our apologies for the delay with the response.

Please try to perform _Kento_ suggestions and also please collect the log file from Acronis True Image 9.0 Home that contains the error message. In order to do so please do the following:

- run the program;

- select Show log on the toolbar or from the Tools menu;

- select the log with error messages;

- click "Save the log entry to file" (the diskette icon)

Could you also create a screen shots of all your step-by-step actions which you took that led you to this error?

Then attach all the collected files and information to your request along with the link to this thread. We will investigate the problem and try to provide you with a solution.

Thank you.
--
Aleksandr Isakov