Failed to determine corresponding partition for path

I am having problems backing up data when I do a file level backup.

When I do an image backup of my C: drive to a hard drive attached via NAS, TI works great. I can mount the backup and restore files from it.

When I try to do a file level backup of the files on a NAS or on my XP Server I get the following errors
1) Error opening the file. (0x40007) Tag = 0xF35F747B3B21FA89 (on the NAS)

2) A.> Failed to determine corresponding partition for path '\\Nas-server\c-data\'. Backup operation will not snapshot that path. (on the NAS)

B.> Failed to determine corresponding partition for path 'C:\98STAFF.htg\'.
Backup operation will not snapshot that path. (on Server)

3) A.> Create Full Backup ArchiveFrom: \\Nas-server\c-data\...To file: "\\Nas-server\HDD_1_1_1\Monday\Server.tib"Compression: NormalExclude: Files matching maskMatch criterion: *.bak, *.~, *.tmp," (on NAS)

B.> Create Full Backup ArchiveFrom: C:\98STAFF.htg\...To file: "\\Freeman-nas\HDD_1_1_1\Server Backup.tib"Compression: NormalExclude: Files matching maskMatch criterion: *.bak, *.~, *.tmp, (on Server)

Both jobs say completed when done, but I do not think it is getting erverything.

I’m running XP Pro service pack 2 and TI Workstation

I’d appreciate any help you can offer. Thanks.

 

Hello pcsscott,

Thank you for choosing Acronis Workstation Disk Backup Software.

Please accept our apologies for the delay with the response.

Could you please provide us with the more detailed information on the problem?

- Let us know where files and folders that you try to backup are located;

- Where do you try to save the resulting backup archive to?

- What build number of Acronis True Image 9.1 Workstation do you use?

You can find the full version name and build number by going to Help -> About... menu in the main program window.

- Reproduce the problem and collect Acronis True Image 9.1 Workstation log which can be saved from Tools -> Show Log -> Diskette icon.

Then please submit a request for technical support. Provide the files and information collected in your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you.
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Alexey Popov