Failed to backup file or folder error - TI10

Discussion in 'Acronis True Image Product Line' started by Andrew TI User, Dec 1, 2006.

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  1. Andrew TI User

    Andrew TI User Registered Member

    Joined:
    Nov 30, 2006
    Posts:
    2
    Everytime I try to backup my laptop to an external USB Hard Disk I get a Failed to backup file or folder error. Each time the failure occurs on a difffernt file. The last time I attempted to backup I used another peice of software that came free with my USB drive to see if that worked and it worked perectly.

    Ive attached a screed dump of the error message.

    If I chose to ignore the error then I just get the same error on the next file.

    Any thoughts?
     

    Attached Files:

  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Andrew TI User,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for the delayed response.

    Please download the latest version of Acronis drivers, unpack the archive, install unpacked MSI package and see if the problem persists.

    If the issue persists, please do the following:

    - Replace C:\WINDOWS\system32\snapapi.dll with the one from the downloaded SnapAPI archive;

    - Reproduce the issue and collect the log file;

    - Get the log file without closing any application windows (including the error message windows if there are any). The log file will be created at C:\ . The name of the log file will be snapapi [date-time].log

    Please also collect the log file from Acronis True Image 10.0 Home that contains the error message. In order to do so please do the following:

    - run the program;

    - select Show log on the toolbar or from the Tools menu;

    - select the log with error messages;

    - click "Save the log entry to file" (the diskette icon)

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Aleksandr Isakov
     
  3. Torch

    Torch Registered Member

    Joined:
    Dec 8, 2005
    Posts:
    5
    I'm having the same problem with TI9 (build 3854). Is this something I should try or is this only for v. 10?

    Thanks
     
  4. Torch

    Torch Registered Member

    Joined:
    Dec 8, 2005
    Posts:
    5
    Nevermind. I tried it and it didn't work. I got an error with the .msi file saying that it "could not read from so installation could not continue". Also, copying the .dll to ...\system32\ resulted in an error that said something about modules not being found and I need to reinstall Acronis.

    Oh, well.
     
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