Facebook Lockout

Discussion in 'other security issues & news' started by Insync, Jun 7, 2013.

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  1. Insync

    Insync Registered Member

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    My facebook was hacked so I changed my password as recommended by FB. When I tried to sign on again I found the were two other old emails that were associated with that page. These emails were closed sometime ago so I get not get it unlocked. That seems to be no way to get to FB support.

    No sure this is the correct form, but you look like smart people. Any help would be appreciated

    Thanks
     
  2. siljaline

    siljaline Former Poster

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  3. Insync

    Insync Registered Member

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    Thanks for getting back to me.

    I have followed that thread several time and filled reports. Nothing back

    Next idea!
     
  4. siljaline

    siljaline Former Poster

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    It takes time for Facebook to respond and investigate reports such as these.
    Being patient helps.
     
  5. Insync

    Insync Registered Member

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    I am a little frustrated. I have been working on this for a couple of days. Thanks for your patience reminder.
     
  6. BoerenkoolMetWorst

    BoerenkoolMetWorst Registered Member

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    You say the old emails were closed some time ago. If the provider of those accounts really deleted them, perhaps it is then possible to create a new account with the same old emailadress?
     
  7. siljaline

    siljaline Former Poster

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    The reset password and account recovery mail are sent to the designated account associated to your Facebook account as a security measure in the event that it was not the account holder that took the recovery actions.

    No action is required against the email sent if it was you that requested the account recovery actions. The older email assuming these are old email may be disregarded.
     
  8. Insync

    Insync Registered Member

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    I can not reopen one of those emails. It belongs to a previous employer and I know they will not open that email.
     
  9. AmazingM

    AmazingM Registered Member

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    Why don't you just answer your security question and get access that way?

    FB help center explains how to accomplish via the following FAQ:
    I can’t reset my password because I can't access the email address listed on my account: http://www.facebook.com/help/132243923516844/
     
  10. Insync

    Insync Registered Member

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    Problem is now fixed. Thanks all of you who responded.
     
  11. siljaline

    siljaline Former Poster

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    Glad to have been of assistance. Would you care to share with those that may have experienced such problems so that they may learn from your experience.
     
  12. Insync

    Insync Registered Member

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    Yes it was a frustrating. Quite frankly, I am not sure quit sure what allowed my to get back into FB. I had sent two messages to FB and never received a response. I started the process of having friends authenticate me.

    So at the end of the day, I can't give you a definitive answer on why it cleared the lockout. However the word "patience" came up after sending messages to FB.

    Sorry that's it.
     
  13. siljaline

    siljaline Former Poster

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    At least you know have full access to your account. Happy to read this and thanks for letting us know.
     
  14. zapjb

    zapjb Registered Member

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    So what'd FB do, send a pw reset to your new email?
     
  15. siljaline

    siljaline Former Poster

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    Last edited: Jun 9, 2013
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