F-Secure Online Scan

Discussion in 'privacy problems' started by ftwynne59, Jun 21, 2005.

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  1. ftwynne59

    ftwynne59 Registered Member

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    Hi all

    Anyone help with this little problem...

    Attempted to download the 'download package' from the F-Secure website in order to do an online scan (just a second opinion required....I currently have NAV2005 which is giving me a clean bill of health). Three times yeserday I got the message "Download unsuccesful.Please try later"
    Could this be down to a problem with the F-Secure server or a problem closer to home?
    Any ideas greatly appreciated

    thnx
     
  2. bigbuck

    bigbuck Registered Member

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    Qld, Aus
    Check first;
    Account with administrator rights.
    IE not FF.
    Java script and Active X enabled....
     
  3. ftwynne59

    ftwynne59 Registered Member

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    Thx bigbuck

    Re: your check list...

    1....Not so sure what you mean by "Account with administrator rights".
    2....I am using IE not FF (FireFox?)
    3... Did have Java Script and Active X enabled....

    ftwynne59 :doubt:
     
  4. Stephanos G.

    Stephanos G. Registered Member

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    Cyprus
    Supported web browsers:

    Microsoft Internet Explorer 5.0 or higher.

    JavaScript needs to be enabled.

    You need to have ActiveX enabled.

    You may enable ActiveX and JavaScript from
    Tools->Internet Options->Security->Custom Level

    Notice: If JavaScript and ActiveX were disabled for security reasons, please remember the restore your original settings after scanning.
     
  5. bigbuck

    bigbuck Registered Member

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    Qld, Aus
  6. muf

    muf Registered Member

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    Manchester, England
    Administrator account doesn't apply to Windows 98 which is the OS that the OP uses.
    The OP has IE6 and has Java, Scripting and ActiveX all enabled. I'm wondering if this is may be resolved by installing Sun Java. Yes/No?

    muf
     
  7. muf

    muf Registered Member

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    Just tried it myself and it started downloading the files no problem. I added this URL to my trusted zone in IE.
    http://support.f-secure.com

    Try that, then refresh the page and try again.

    muf

    Edit: Just tried it again and got the same message saying unable to download the files. I tried again and it worked. So looks like you will just have to keep trying until it works. Your dial-up may compound the problem, but it does work, so perseverance is the key here. ;)

    muf
     
  8. Notok

    Notok Registered Member

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    Portland, OR (USA)
    You may also want to check your firewall logs to be sure it's not blocking the download.
     
  9. ftwynne59

    ftwynne59 Registered Member

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    May 24, 2005
    Posts:
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    Thanks to bigbuck, Stephanos G., Notok & muf...will follow your direction & advice and persevere with the download.
    Will post an update if/when I'm successful....

    Thnx again...

    ftwynne59
     
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