Explore Image - Cannot assign a drive letter

I have previously successfully used Acronis to recover a whole disk. However, when trying to recover an individual file, it doesn't work.

I am using the Explore Image option and get the following fatal error:

"Cannot assign a drive letter to a partition from the image archive."

My backup is on a NAS drive, and I am trying to restore a file onto the C: drive of the PC from which the backup was created. The PC is running Windows XP Home, and the Acronis version is 8.0 build 796.

 

Hello Techman5,

Thank you for using Acronis True Image

Please copy the archive to internal hard drive or to another share and connect the image as a virtual drive. Let us know the results.

Thank you.

--
Oleg Lee

 

Thanks for the help. I've copied the .tib file onto my C: drive. I'm not sure what you meant by assign a virtual drive.

I got the same error as before when trying to open the copied tib file.

 

Use the TI Mount command. It should mount the image as a virtual drive; it will show up as Drive X: in Windows Explorer. X represents the first free drive letter on your system that the Mount command finds.

 

Seekforever is correct this should work.

As usual it is forum users to the rescue rather than Acronis Support.

 

Hello Techman5,

Thank you for using Acronis True Image 8.0

First of all please make sure that you are using the latest build of the program 893. Check it in Help -> About. You can always download the latest build of the program from your account under Registered Products.

Make sure that Acronis True Image Backup Archive Explorer is Enabled in Device Manager (Right-click on MY Computer -> Properties -> Hardware -> Device Manager -> Unfold Acronis Devices -> Right-click on Acronis Devices -> Select Acronis True Image Backup Archive Explorer -> Choose Enabled).

Best regards,
--
Dmitry Nikolaev