Expanded Licence

Discussion in 'Other ESET Home Products' started by Bakker, Sep 1, 2009.

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  1. Bakker

    Bakker Registered Member

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    May 28, 2008
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    We had our supplier update our current licence from 100 to 120 users.

    After recieving the new licence and succesfully uploading it to the server i noticed that in the licence mail the username and password had changed. This was not supposed to have happened. After contacting the supplier i was informed that this was a mistake.. the new licence would be disabled and i'd get my current licence expanded within 24 to 48 hours.

    When i try to replace the current 120 licence with the old 100 licence it uploads it succesfully but the server keeps using the 120 user license....

    With the license being disabled soon, i will i lose my ability to update my clients?

    Note: i have not changed the update username and password on the server so it's still pulling updates from the ESET servers with the old 100 license login information.
     
  2. Bakker

    Bakker Registered Member

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    Right.. we got the proper 120 user license file from our supplier.. uploaded it to our server but it did not 'replace' the old 100 user license. It lists that we now have 220 licenses.

    Not that i mind 100 free licenses but i'd rather have it display and work properly. Does anyone have an idea on how to remove the old license?
     
  3. WayneP

    WayneP Support Specialist

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    Apr 9, 2009
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    You should stop the ESET Remote Administrator service and then locate the folder that the licenses are stored in:
    C:\Documents and Settings\All Users\Application Data\ESET\ESET Remote Administrator\Server\license

    Remove the files that are currently in there and then copy the new license file into the folder. Then restart the service and it should recognize the new license only.
     
  4. Bakker

    Bakker Registered Member

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    Worked perfectly, thank you.
     
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