Exclusions

Discussion in 'ESET Smart Security' started by Fiery_WA, Jun 17, 2011.

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  1. Fiery_WA

    Fiery_WA Registered Member

    Joined:
    Apr 6, 2008
    Posts:
    42
    Gday

    When I first installed ESET it found a trojan in Java\Deployment\cache\6.0\42\561d6c2a-2db4e05a, put it in quarantine. I ended up restoring it and adding it to the exclusions.

    I have since updated my java, and now I do not know if it is related or not, my firefox will no longer play nice with hotmail.

    I have cleared the cookies, cleaned out the Private Data, and Recent History. Uninstalled both Firefox and Java, and reinstalled them both.

    The odd thing is my husbands PC which does not have ESET, but MSE is still able to access hotmail using firefox with the latest Java.

    I have also turned off ESET's firewall to see if that made a difference.

    I have even gone so far as to use Paragon to roll back my OS to a date when firefox and hotmail worked. Still no joy.

    I have also checked the java console to ensure firefox is allowed.

    Any suggestions would be appreciated.
     
  2. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    Restoring potential malware from quarantine and excluding it from scanning is not a good idea at all unless you're 100% positive that it's actually FP.

    You can try uninstalling ESS just for a while to test if ESS is actually involved somehow in the issue.
     
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