ewido won't open

Discussion in 'ewido anti-spyware forum' started by Kaupp, Jun 23, 2006.

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  1. Kaupp

    Kaupp Registered Member

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    I just installed 4.0.0.172 and at the end of the installation I ticked the box to start ewido but the interface wouldn't open and when I looked in the task manager ewido.exe was using a lot of memory and very high cpu.
    I did a reboot to try again but the same problem has occurred.

    Thanks for any help!
     
  2. Chubb

    Chubb Registered Member

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    When did you download 4.0.0.172? There is a 4.0.0.172a now.

    http://www.grisoft.cz/softw/70/filedir/inst/ewido-setup_4.0.0.172a.exe

    Maybe some bugs are fixed. Try updating to 4.0.0.172a and see what happens.
     
  3. vinzenz.ewido

    vinzenz.ewido former ewido team

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    @Chubb

    No, I don't think that the new setup would help since it contains the same binaries as before. But in the setup itself were some bugs fixed.

    @Kaupp
    Please take a look at your ewido installation folder if there is a error.txt and/or logfile.txt

    Please attach them here if they're available.
     
  4. Chubb

    Chubb Registered Member

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    Thanks for the clarification. :p
     
  5. Kaupp

    Kaupp Registered Member

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    Hi vinzenz

    here is the error file from the ewido folder
     

    Attached Files:

  6. vinzenz.ewido

    vinzenz.ewido former ewido team

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    Please uninstall ewido anti-spyware 4.0 completely.
    Reboot your pc
    Download the latest setup (or if you still have the older 4.0.0.172 use this)
    Then reinstall ewido anti-spyware 4.0 and reboot once more.

    Now try to start ewido.

    BR
     
  7. Kaupp

    Kaupp Registered Member

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    Ok I removed 4.0 completely and installed 4.0.0.172a from the link provided by Chubb and rebooted but I got the same problem again.

    I remember now I had a similar issue with Spysweeper a few months ago and it was because Spysweeper was trying to scan my Hosts file on startup.

    I'm just wondering if this could be the cause of the problem I'm having with ewido?

    Thanks for your attention vinzenz :)
     
  8. Kaupp

    Kaupp Registered Member

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    bump

    Am I the only one having this problem?
     
  9. vinzenz.ewido

    vinzenz.ewido former ewido team

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    Currently yes. I don't know anyone else who has this problem. :(

    And I'm at a loss :/

    What else security software are you using? Which OS? Which exactly version (including Service Packs)?

    BR
     
  10. Kaupp

    Kaupp Registered Member

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    hi vinzenz

    OS: Windows 2000 SP4

    My active software in taskmanager are:

    Aston.exe - shell replacement
    TrayCommander
    Jetico Bestcrypt
    Jetico Firewall

    and the usual windows processes svchost.exe etc etc

    I'm going install Windows XP later when I get home to see if I get any different results

    I'll let you know later how it goes.

    regards

    Kaupp
     
  11. Kaupp

    Kaupp Registered Member

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    ewido tested fine on my XP partition and I had no problems with it starting,I switched back to W2K and after launching ewido again I got some new info in a file called ewido.err

    I hope this can provide you a better idea of the problem. :)

    Code:
    //==<ewido anti-spyware 4.0>===================================
    Exception code: C0000005 ACCESS_VIOLATION
    Fault address:  00426DD6 01:00025DD6 C:\Program Files\ewido anti-spyware 4.0\ewido.exe
    Module Date:    06/16/2006 15:39:05
    File Version of C:\Program Files\ewido anti-spyware 4.0\ewido.exe: 4.0.0.172
    Exception Date: 06/27/2006 11:39:38
    
    Registers:
    EAX:0012E32C
    EBX:01390BA8
    ECX:0012E344
    EDX:09AF0001
    ESI:77E1731D
    EDI:01513008
    CS:EIP:001B:00426DD6
    SS:ESP:0023:0012E1F8  EBP:0012E38C
    DS:0023  ES:0023  FS:003B  GS:0000
    Flags:00010246
    
    Intel specific method
    
    Call stack:
    Address   Frame     Param 0   Param 1   Param 2   Param 3   Logical addr   Module
    00426DD6  0012E38C  0001360A  0012E3B8  00000000  01390BA8  0001:00025DD6  C:\Program Files\ewido anti-spyware 4.0\ewido.exe
    00427B42  0012E3D4  0012E990  00000001  000A00AC  50000000  0001:00026B42  C:\Program Files\ewido anti-spyware 4.0\ewido.exe
    004280DA  0012E468  0012E5F4  77E1DD5A  000400C6  00000005  0001:000270DA  C:\Program Files\ewido anti-spyware 4.0\ewido.exe
    77E17361  0012E488  000400C6  00000005  00000000  014402C4  0001:00006361  C:\WINNT\system32\USER32.dll
    
    ImageHelp specific method
    
    Call stack:
    Address   Frame     Param 0   Param 1   Param 2   Param 3   Symbol/Logical address
    00426DD6  0012E38C  0001360A  0012E3B8  00000000  01390BA8  0001:00025DD6 C:\Program Files\ewido anti-spyware 4.0\ewido.exe
    00427B42  0012E3D4  0012E990  00000001  000A00AC  50000000  0001:00026B42 C:\Program Files\ewido anti-spyware 4.0\ewido.exe
    004280DA  0012E468  0012E5F4  77E1DD5A  000400C6  00000005  0001:000270DA C:\Program Files\ewido anti-spyware 4.0\ewido.exe
    77E17361  0012E488  000400C6  00000005  00000000  014402C4  SendMessageW+44
    
    Loaded Modules:
    Base       Size     Module
    00400000   609000   4.00.0000.0172      C:\Program Files\ewido anti-spyware 4.0\ewido.exe
    77F80000   07B000   5.00.2195.6685      C:\WINNT\system32\ntdll.dll
    690A0000   00B000   5.00.2134.0001      C:\WINNT\system32\PSAPI.DLL
    7C570000   0B3000   5.00.2195.6946      C:\WINNT\system32\KERNEL32.DLL
    10000000   0E3000   4.00.0000.0172      C:\Program Files\ewido anti-spyware 4.0\engine.dll
    70A70000   066000   6.00.2800.1612      C:\WINNT\system32\SHLWAPI.dll
    78000000   045000   6.01.9844.0000      C:\WINNT\system32\msvcrt.dll
    77F40000   03C000   5.00.2195.7073      C:\WINNT\system32\GDI32.dll
    77E10000   05F000   5.00.2195.7032      C:\WINNT\system32\USER32.dll
    7C2D0000   062000   5.00.2195.6876      C:\WINNT\system32\ADVAPI32.dll
    77D30000   071000   5.00.2195.6904      C:\WINNT\system32\RPCRT4.DLL
    75030000   014000   5.00.2195.6601      C:\WINNT\system32\WS2_32.dll
    75020000   008000   5.00.2134.0001      C:\WINNT\system32\WS2HELP.DLL
    77570000   030000   5.00.2161.0001      C:\WINNT\system32\WINMM.dll
    782F0000   245000   5.00.3900.7032      C:\WINNT\system32\SHELL32.dll
    71710000   084000   5.81.4916.0400      C:\WINNT\system32\COMCTL32.dll
    6B2C0000   005000   5.00.2180.0001      C:\WINNT\system32\MSIMG32.dll
    76B30000   03E000   5.00.3700.6693      C:\WINNT\system32\comdlg32.dll
    77A50000   0EF000   5.00.2195.6906      C:\WINNT\system32\ole32.dll
    75050000   008000   5.00.2195.6603      C:\WINNT\system32\WSOCK32.dll
    77340000   013000   5.00.2195.6602      C:\WINNT\system32\iphlpapi.dll
    77520000   005000   5.00.2134.0001      C:\WINNT\system32\ICMP.DLL
    77320000   017000   5.00.2181.0001      C:\WINNT\system32\MPRAPI.DLL
    75150000   00F000   5.00.2195.6666      C:\WINNT\system32\SAMLIB.DLL
    75170000   04F000   5.00.2195.6949      C:\WINNT\system32\NETAPI32.DLL
    7C340000   00F000   5.00.2195.6695      C:\WINNT\system32\Secur32.dll
    77BF0000   011000   5.00.2195.6666      C:\WINNT\system32\NTDSAPI.dll
    77980000   024000   5.00.2195.6824      C:\WINNT\system32\DNSAPI.DLL
    77950000   02A000   5.00.2195.6666      C:\WINNT\system32\WLDAP32.DLL
    751C0000   006000   5.00.2134.0001      C:\WINNT\system32\NETRAP.dll
    779B0000   09B000   2.40.4522.0000      C:\WINNT\system32\OLEAUT32.DLL
    773B0000   02F000   5.00.2195.6601      C:\WINNT\system32\ACTIVEDS.DLL
    77380000   023000   5.00.2195.6701      C:\WINNT\system32\ADSLDPC.DLL
    77830000   00E000   5.00.2168.0001      C:\WINNT\system32\RTUTILS.DLL
    77880000   08E000   5.00.2195.6622      C:\WINNT\system32\SETUPAPI.DLL
    7C0F0000   061000   5.00.2195.6794      C:\WINNT\system32\USERENV.DLL
    774E0000   033000   5.00.2195.6625      C:\WINNT\system32\RASAPI32.DLL
    774C0000   011000   5.00.2195.6604      C:\WINNT\system32\RASMAN.DLL
    77530000   022000   5.00.2195.6664      C:\WINNT\system32\TAPI32.DLL
    77360000   019000   5.00.2195.6685      C:\WINNT\system32\DHCPCSVC.DLL
    77820000   007000   5.00.2195.6623      C:\WINNT\system32\VERSION.dll
    759B0000   006000   5.00.2195.6611      C:\WINNT\system32\LZ32.DLL
    00D90000   00D000   1.00.0000.0001      C:\WINNT\system32\hplun.dll
    775A0000   090000   2000.02.3511.0000   C:\WINNT\system32\CLBCATQ.DLL
    77840000   03E000   5.00.2195.6705      C:\WINNT\system32\cscui.dll
    770C0000   023000   5.00.2195.6713      C:\WINNT\system32\CSCDLL.DLL
    72A00000   02D000   5.00.2195.6613      C:\WINNT\system32\DBGHELP.DLL
    
    
     
  12. vinzenz.ewido

    vinzenz.ewido former ewido team

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    Is there a ewido.dmp too? If so please let me know.

    BR
     
  13. Kaupp

    Kaupp Registered Member

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    May 17, 2005
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    I didn't find any
     
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