ewido won't open

I just installed 4.0.0.172 and at the end of the installation I ticked the box to start ewido but the interface wouldn't open and when I looked in the task manager ewido.exe was using a lot of memory and very high cpu.
I did a reboot to try again but the same problem has occurred.

Thanks for any help!

 

When did you download 4.0.0.172? There is a 4.0.0.172a now.

http://www.grisoft.cz/softw/70/filedir/inst/ewido-setup_4.0.0.172a.exe

Maybe some bugs are fixed. Try updating to 4.0.0.172a and see what happens.

 

@Chubb

No, I don't think that the new setup would help since it contains the same binaries as before. But in the setup itself were some bugs fixed.

@Kaupp
Please take a look at your ewido installation folder if there is a error.txt and/or logfile.txt

Please attach them here if they're available.

 

Thanks for the clarification.

 

Hi vinzenz

here is the error file from the ewido folder

 

Please uninstall ewido anti-spyware 4.0 completely.
Reboot your pc
Download the latest setup (or if you still have the older 4.0.0.172 use this)
Then reinstall ewido anti-spyware 4.0 and reboot once more.

Now try to start ewido.

BR

 

Ok I removed 4.0 completely and installed 4.0.0.172a from the link provided by Chubb and rebooted but I got the same problem again.

I remember now I had a similar issue with Spysweeper a few months ago and it was because Spysweeper was trying to scan my Hosts file on startup.

I'm just wondering if this could be the cause of the problem I'm having with ewido?

Thanks for your attention vinzenz

 

bump

Am I the only one having this problem?

 

Currently yes. I don't know anyone else who has this problem.

And I'm at a loss :/

What else security software are you using? Which OS? Which exactly version (including Service Packs)?

BR

 

hi vinzenz

OS: Windows 2000 SP4

My active software in taskmanager are:

Aston.exe - shell replacement
TrayCommander
Jetico Bestcrypt
Jetico Firewall

and the usual windows processes svchost.exe etc etc

I'm going install Windows XP later when I get home to see if I get any different results

I'll let you know later how it goes.

regards

Kaupp

 

ewido tested fine on my XP partition and I had no problems with it starting,I switched back to W2K and after launching ewido again I got some new info in a file called ewido.err

I hope this can provide you a better idea of the problem.

Code:

//==<ewido anti-spyware 4.0>===================================
Exception code: C0000005 ACCESS_VIOLATION
Fault address:  00426DD6 01:00025DD6 C:\Program Files\ewido anti-spyware 4.0\ewido.exe
Module Date:    06/16/2006 15:39:05
File Version of C:\Program Files\ewido anti-spyware 4.0\ewido.exe: 4.0.0.172
Exception Date: 06/27/2006 11:39:38

Registers:
EAX:0012E32C
EBX:01390BA8
ECX:0012E344
EDX:09AF0001
ESI:77E1731D
EDI:01513008
CS:EIP:001B:00426DD6
SS:ESP:0023:0012E1F8  EBP:0012E38C
DS:0023  ES:0023  FS:003B  GS:0000
Flags:00010246

Intel specific method

Call stack:
Address   Frame     Param 0   Param 1   Param 2   Param 3   Logical addr   Module
00426DD6  0012E38C  0001360A  0012E3B8  00000000  01390BA8  0001:00025DD6  C:\Program Files\ewido anti-spyware 4.0\ewido.exe
00427B42  0012E3D4  0012E990  00000001  000A00AC  50000000  0001:00026B42  C:\Program Files\ewido anti-spyware 4.0\ewido.exe
004280DA  0012E468  0012E5F4  77E1DD5A  000400C6  00000005  0001:000270DA  C:\Program Files\ewido anti-spyware 4.0\ewido.exe
77E17361  0012E488  000400C6  00000005  00000000  014402C4  0001:00006361  C:\WINNT\system32\USER32.dll

ImageHelp specific method

Call stack:
Address   Frame     Param 0   Param 1   Param 2   Param 3   Symbol/Logical address
00426DD6  0012E38C  0001360A  0012E3B8  00000000  01390BA8  0001:00025DD6 C:\Program Files\ewido anti-spyware 4.0\ewido.exe
00427B42  0012E3D4  0012E990  00000001  000A00AC  50000000  0001:00026B42 C:\Program Files\ewido anti-spyware 4.0\ewido.exe
004280DA  0012E468  0012E5F4  77E1DD5A  000400C6  00000005  0001:000270DA C:\Program Files\ewido anti-spyware 4.0\ewido.exe
77E17361  0012E488  000400C6  00000005  00000000  014402C4  SendMessageW+44

Loaded Modules:
Base       Size     Module
00400000   609000   4.00.0000.0172      C:\Program Files\ewido anti-spyware 4.0\ewido.exe
77F80000   07B000   5.00.2195.6685      C:\WINNT\system32\ntdll.dll
690A0000   00B000   5.00.2134.0001      C:\WINNT\system32\PSAPI.DLL
7C570000   0B3000   5.00.2195.6946      C:\WINNT\system32\KERNEL32.DLL
10000000   0E3000   4.00.0000.0172      C:\Program Files\ewido anti-spyware 4.0\engine.dll
70A70000   066000   6.00.2800.1612      C:\WINNT\system32\SHLWAPI.dll
78000000   045000   6.01.9844.0000      C:\WINNT\system32\msvcrt.dll
77F40000   03C000   5.00.2195.7073      C:\WINNT\system32\GDI32.dll
77E10000   05F000   5.00.2195.7032      C:\WINNT\system32\USER32.dll
7C2D0000   062000   5.00.2195.6876      C:\WINNT\system32\ADVAPI32.dll
77D30000   071000   5.00.2195.6904      C:\WINNT\system32\RPCRT4.DLL
75030000   014000   5.00.2195.6601      C:\WINNT\system32\WS2_32.dll
75020000   008000   5.00.2134.0001      C:\WINNT\system32\WS2HELP.DLL
77570000   030000   5.00.2161.0001      C:\WINNT\system32\WINMM.dll
782F0000   245000   5.00.3900.7032      C:\WINNT\system32\SHELL32.dll
71710000   084000   5.81.4916.0400      C:\WINNT\system32\COMCTL32.dll
6B2C0000   005000   5.00.2180.0001      C:\WINNT\system32\MSIMG32.dll
76B30000   03E000   5.00.3700.6693      C:\WINNT\system32\comdlg32.dll
77A50000   0EF000   5.00.2195.6906      C:\WINNT\system32\ole32.dll
75050000   008000   5.00.2195.6603      C:\WINNT\system32\WSOCK32.dll
77340000   013000   5.00.2195.6602      C:\WINNT\system32\iphlpapi.dll
77520000   005000   5.00.2134.0001      C:\WINNT\system32\ICMP.DLL
77320000   017000   5.00.2181.0001      C:\WINNT\system32\MPRAPI.DLL
75150000   00F000   5.00.2195.6666      C:\WINNT\system32\SAMLIB.DLL
75170000   04F000   5.00.2195.6949      C:\WINNT\system32\NETAPI32.DLL
7C340000   00F000   5.00.2195.6695      C:\WINNT\system32\Secur32.dll
77BF0000   011000   5.00.2195.6666      C:\WINNT\system32\NTDSAPI.dll
77980000   024000   5.00.2195.6824      C:\WINNT\system32\DNSAPI.DLL
77950000   02A000   5.00.2195.6666      C:\WINNT\system32\WLDAP32.DLL
751C0000   006000   5.00.2134.0001      C:\WINNT\system32\NETRAP.dll
779B0000   09B000   2.40.4522.0000      C:\WINNT\system32\OLEAUT32.DLL
773B0000   02F000   5.00.2195.6601      C:\WINNT\system32\ACTIVEDS.DLL
77380000   023000   5.00.2195.6701      C:\WINNT\system32\ADSLDPC.DLL
77830000   00E000   5.00.2168.0001      C:\WINNT\system32\RTUTILS.DLL
77880000   08E000   5.00.2195.6622      C:\WINNT\system32\SETUPAPI.DLL
7C0F0000   061000   5.00.2195.6794      C:\WINNT\system32\USERENV.DLL
774E0000   033000   5.00.2195.6625      C:\WINNT\system32\RASAPI32.DLL
774C0000   011000   5.00.2195.6604      C:\WINNT\system32\RASMAN.DLL
77530000   022000   5.00.2195.6664      C:\WINNT\system32\TAPI32.DLL
77360000   019000   5.00.2195.6685      C:\WINNT\system32\DHCPCSVC.DLL
77820000   007000   5.00.2195.6623      C:\WINNT\system32\VERSION.dll
759B0000   006000   5.00.2195.6611      C:\WINNT\system32\LZ32.DLL
00D90000   00D000   1.00.0000.0001      C:\WINNT\system32\hplun.dll
775A0000   090000   2000.02.3511.0000   C:\WINNT\system32\CLBCATQ.DLL
77840000   03E000   5.00.2195.6705      C:\WINNT\system32\cscui.dll
770C0000   023000   5.00.2195.6713      C:\WINNT\system32\CSCDLL.DLL
72A00000   02D000   5.00.2195.6613      C:\WINNT\system32\DBGHELP.DLL

 

Is there a ewido.dmp too? If so please let me know.

BR

 

I didn't find any