Ewido not updating!

Discussion in 'ewido anti-spyware forum' started by SimonCC, Sep 19, 2005.

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  1. vinzenz.ewido

    vinzenz.ewido former ewido team

    Joined:
    Dec 9, 2005
    Posts:
    425
    Location:
    Brno, Czech Republic
    Hi cupez80,

    Please check that the ewidoguard.exe and the securitysuite.exe both have full internet access at your kerio firewall.

    If this don't work please tell me the error message you can read in the statusbar of your ewido security suite

    BR

    Vinzenz

    // Edit More details
     
    Last edited: Dec 19, 2005
  2. cupez80

    cupez80 Registered Member

    Joined:
    Jun 28, 2005
    Posts:
    615
    Location:
    Surabaya Indonesia
    connection error during receive (10054)
     
  3. vinzenz.ewido

    vinzenz.ewido former ewido team

    Joined:
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    Posts:
    425
    Location:
    Brno, Czech Republic
    Are you using a hardware router or firewall?

    BR evilissimo
     
  4. cupez80

    cupez80 Registered Member

    Joined:
    Jun 28, 2005
    Posts:
    615
    Location:
    Surabaya Indonesia
    i use allied telesyn adsl modem router at-ar236e and kerio firewall.
     
  5. vinzenz.ewido

    vinzenz.ewido former ewido team

    Joined:
    Dec 9, 2005
    Posts:
    425
    Location:
    Brno, Czech Republic
    Hi,

    Please try to use the Kerio WinRoute Firewall internal Proxy feature ( You should enable it in the Firewall settings if it is disabled ).

    You can configure ewido anti-malware in the update window for using a proxy.


    BR
    Vinzenz
     
  6. cupez80

    cupez80 Registered Member

    Joined:
    Jun 28, 2005
    Posts:
    615
    Location:
    Surabaya Indonesia
    still the same :( when it get 100% same error appears
     
  7. MikeBCda

    MikeBCda Registered Member

    Joined:
    Jan 5, 2004
    Posts:
    1,627
    Location:
    southern Ont. Canada
    By way of background, I've newly acquired "big E" now that you have support here, after hearing good things about it for quite a while. I've removed the guard, since I think that periodic scans plus a good resident a-v should be adequate, so I don't have auto-updates enabled.

    I think I'm getting update-downloads OK -- the first check after installing ewido was pretty obvious, and there's been no error messages.

    A couple of suggestions relating to updates, if I may? How about a status-message popup, similar to other apps, which tells you you're already up to date if you connect successfully but there's nothing new? And maybe one to tell you that you've sucessfully gotten a new update?

    And on the Status screen, how about adding the date of the most recent defs update you have installed to the ref. number already shown? It's not clear whether "Last update" refers to the date of your last check, the date of the last download, or the date of the def-update itself.

    Thanks and best,
    Mike
     
  8. xiaocb

    xiaocb Registered Member

    Joined:
    Jan 4, 2006
    Posts:
    1
    i try all kind of ways like uninstall fully and install. Even d/l the SignaturesCleaner.exe it wont work ~_~

    When i visit the website looks like the website respoding is very slow. Could it be the company block asia location for useing this? [im just guessing]

    After clicking update I got msg like "connection could not be estblished". " the update server is in the process of being updated. please try again later~". some time end up like the pic i attach. All this happen to me for days ~_~
     

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  9. vinzenz.ewido

    vinzenz.ewido former ewido team

    Joined:
    Dec 9, 2005
    Posts:
    425
    Location:
    Brno, Czech Republic
    Hi,

    I'm sorry but this is a problem with our servers. We're currently working on it.

    We're sorry for this inconvenience.

    BR

    Vinzenz
     
  10. Carol30

    Carol30 Registered Member

    Joined:
    Dec 20, 2005
    Posts:
    55
    Location:
    USA
    Ewido is updating for me now..

    Known threats in database: 226.921
    Version #1631

    Just a "heads up".. for those interested.

    Carol
     
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