Ewido/AVG Errors in scan???

Discussion in 'ewido anti-spyware forum' started by crunchy12489, Jan 16, 2007.

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  1. crunchy12489

    crunchy12489 Registered Member

    Joined:
    Jan 16, 2007
    Posts:
    2
    Everytime i run a full system scan in Ewido or AVG I get the "Something bad happened in the application, saved diagnostic file to C:/.." .. It always happens when the scan is like 60% finished

    What the hell is going on? I have LOTS of malware on my computer... GOod thing i have spybot, but that takes years to scan good lord.

    Anyway here is the diagnostic file of the error...


    //==<ewido anti-spyware 4.0>===================================
    Exception code: C0000005 ACCESS_VIOLATION
    Fault address: 00F356B4 <module file name get failed with error 0 for module 00F30000>
    Exception Date: 01/12/2007 07:55:59
    File Version of C:\Program Files\ewido anti-spyware 4.0\ewido.exe: 4.0.0.172

    MiniDump Information Saved to C:\Program Files\ewido anti-spyware 4.0\ewido.dmp

    Registers:
    EAX:0000010F
    EBX:7C80AA49
    ECX:7C80C710
    EDX:0017B271
    ESI:2E5D315B
    EDI:0017B270
    CS:EIP:001B:00F356B4
    SS:ESP:0023:055F22B8 EBP:055F23E0
    DS:0023 ES:0023 FS:003B GS:0000
    Flags:00010206

    Intel specific method

    Call stack:
    Address Frame Param 0 Param 1 Param 2 Param 3 Logical addr Module
    00F356B4 055F23E0 2E5D315B 00787361 05240000 0017B270 <module file name get failed with error 0 for module 00F30000>
    613D7A7A 26373764 <frame 26373764 not readable>

    ImageHelp specific method

    Call stack:
    Address Frame Param 0 Param 1 Param 2 Param 3 Symbol/Logical address
    00F356B4 055F23E0 2E5D315B 00787361 05240000 0017B270 <module file name get failed with error 0 for module 00F30000>
    613D7A7A 26373764 00000000 00000000 00000000 00000000 <pages range base not found>

    Loaded Modules:
    Base Size Module
    00400000 609000 4.00.0000.0172 C:\Program Files\ewido anti-spyware 4.0\ewido.exe
    7C900000 0B0000 5.01.2600.2180 C:\WINDOWS\system32\ntdll.dll
    7C800000 0F4000 5.01.2600.2180 C:\WINDOWS\system32\kernel32.dll
    76BF0000 00B000 5.01.2600.2180 C:\WINDOWS\system32\PSAPI.DLL
    10000000 0E3000 4.00.0000.0172 C:\Program Files\ewido anti-spyware 4.0\engine.dll
    77F60000 076000 6.00.2900.2753 C:\WINDOWS\system32\SHLWAPI.dll
    77DD0000 09B000 5.01.2600.2180 C:\WINDOWS\system32\ADVAPI32.dll
    77E70000 091000 5.01.2600.2180 C:\WINDOWS\system32\RPCRT4.dll
    77F10000 047000 5.01.2600.2770 C:\WINDOWS\system32\GDI32.dll
    77D40000 090000 5.01.2600.2622 C:\WINDOWS\system32\USER32.dll
    77C10000 058000 7.00.2600.2180 C:\WINDOWS\system32\msvcrt.dll
    71AB0000 017000 5.01.2600.2180 C:\WINDOWS\system32\WS2_32.dll
    71AA0000 008000 5.01.2600.2180 C:\WINDOWS\system32\WS2HELP.dll
    76B40000 02D000 5.01.2600.2180 C:\WINDOWS\system32\WINMM.dll
    7C9C0000 815000 6.00.2900.2763 C:\WINDOWS\system32\SHELL32.dll
    76380000 005000 5.01.2600.2180 C:\WINDOWS\system32\MSIMG32.dll
    763B0000 049000 6.00.2900.2180 C:\WINDOWS\system32\comdlg32.dll
    773D0000 102000 6.00.2900.2180 C:\WINDOWS\WinSxS\X86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2180_x-ww_a84f1ff9\COMCTL32.dll
    774E0000 13D000 5.01.2600.2726 C:\WINDOWS\system32\ole32.dll
    71AD0000 009000 5.01.2600.2180 C:\WINDOWS\system32\WSOCK32.dll
    76D60000 019000 5.01.2600.2180 C:\WINDOWS\system32\iphlpapi.dll
    77C00000 008000 5.01.2600.2180 C:\WINDOWS\system32\VERSION.dll
    771B0000 0A6000 6.00.2900.2180 C:\WINDOWS\system32\WININET.dll
    77A80000 094000 5.131.2600.2180 C:\WINDOWS\system32\CRYPT32.dll
    77B20000 012000 5.01.2600.2180 C:\WINDOWS\system32\MSASN1.dll
    77120000 08C000 5.01.2600.2180 C:\WINDOWS\system32\OLEAUT32.dll
    67330000 02F000 2005.01.0002.0006 C:\PROGRA~1\COMMON~1\SYMANT~1\ANTISPAM\asOEHook.dll
    7C340000 056000 7.10.3052.0004 C:\WINDOWS\system32\MSVCR71.dll
    022B0000 0D2000 <no info> C:\WINDOWS\System32\mp3iwchm.dll
    71B20000 012000 5.01.2600.2180 C:\WINDOWS\system32\MPR.dll
    77FE0000 011000 5.01.2600.2180 C:\WINDOWS\system32\secur32.dll
    74C80000 02C000 4.02.5406.0000 C:\WINDOWS\system32\OLEACC.DLL
    76080000 065000 6.02.3104.0000 C:\WINDOWS\system32\MSVCP60.dll
    5AD70000 038000 6.00.2900.2180 C:\WINDOWS\system32\UxTheme.dll
    77B40000 022000 5.01.2600.2180 C:\WINDOWS\system32\appHelp.dll
    76FD0000 07F000 2001.12.4414.0308 C:\WINDOWS\system32\CLBCATQ.DLL
    77050000 0C5000 2001.12.4414.0258 C:\WINDOWS\system32\COMRes.dll
    77A20000 054000 5.01.2600.2180 C:\WINDOWS\System32\cscui.dll
    76600000 01D000 5.01.2600.2180 C:\WINDOWS\System32\CSCDLL.dll
    77920000 0F3000 5.01.2600.2180 C:\WINDOWS\system32\SETUPAPI.dll
    05780000 010000 1.00.0000.0003 C:\WINDOWS\system32\ctagent.dll
    59A60000 0A1000 5.01.2600.2180 C:\WINDOWS\system32\DBGHELP.DLL

    //==<ewido anti-spyware 4.0>===================================
    Exception code: C0000005 ACCESS_VIOLATION
    Fault address: 00F356B4 <module file name get failed with error 0 for module 00F30000>
    Exception Date: 01/12/2007 19:10:17
    File Version of C:\Program Files\ewido anti-spyware 4.0\ewido.exe: 4.0.0.201

    MiniDump Information Saved to C:\Program Files\ewido anti-spyware 4.0\ewido.dmp

    Registers:
    EAX:0000010F
    EBX:7C80AA49
    ECX:7C80C710
    EDX:0017A421
    ESI:2E5D315B
    EDI:0017A420
    CS:EIP:001B:00F356B4
    SS:ESP:0023:056522B8 EBP:056523E0
    DS:0023 ES:0023 FS:003B GS:0000
    Flags:00010206

    Intel specific method

    Call stack:
    Address Frame Param 0 Param 1 Param 2 Param 3 Logical addr Module
    00F356B4 056523E0 2E5D315B 00787361 02D90000 0017A420 <module file name get failed with error 0 for module 00F30000>
    613D7A7A 26373764 <frame 26373764 not readable>

    ImageHelp specific method

    Call stack:
    Address Frame Param 0 Param 1 Param 2 Param 3 Symbol/Logical address
    00F356B4 056523E0 2E5D315B 00787361 02D90000 0017A420 <module file name get failed with error 0 for module 00F30000>
    613D7A7A 26373764 00000000 00000000 00000000 00000000 <pages range base not found>

    Loaded Modules:
    Base Size Module
    00400000 609000 4.00.0000.0201 C:\Program Files\ewido anti-spyware 4.0\ewido.exe
    7C900000 0B0000 5.01.2600.2180 C:\WINDOWS\system32\ntdll.dll
    7C800000 0F4000 5.01.2600.2180 C:\WINDOWS\system32\kernel32.dll
    76BF0000 00B000 5.01.2600.2180 C:\WINDOWS\system32\PSAPI.DLL
    10000000 0E3000 4.00.0000.0172 C:\Program Files\ewido anti-spyware 4.0\engine.dll
    77F60000 076000 6.00.2900.2753 C:\WINDOWS\system32\SHLWAPI.dll
    77DD0000 09B000 5.01.2600.2180 C:\WINDOWS\system32\ADVAPI32.dll
    77E70000 091000 5.01.2600.2180 C:\WINDOWS\system32\RPCRT4.dll
    77F10000 047000 5.01.2600.2770 C:\WINDOWS\system32\GDI32.dll
    77D40000 090000 5.01.2600.2622 C:\WINDOWS\system32\USER32.dll
    77C10000 058000 7.00.2600.2180 C:\WINDOWS\system32\msvcrt.dll
    71AB0000 017000 5.01.2600.2180 C:\WINDOWS\system32\WS2_32.dll
    71AA0000 008000 5.01.2600.2180 C:\WINDOWS\system32\WS2HELP.dll
    76B40000 02D000 5.01.2600.2180 C:\WINDOWS\system32\WINMM.dll
    7C9C0000 815000 6.00.2900.2763 C:\WINDOWS\system32\SHELL32.dll
    76380000 005000 5.01.2600.2180 C:\WINDOWS\system32\MSIMG32.dll
    763B0000 049000 6.00.2900.2180 C:\WINDOWS\system32\comdlg32.dll
    773D0000 102000 6.00.2900.2180 C:\WINDOWS\WinSxS\X86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2180_x-ww_a84f1ff9\COMCTL32.dll
    774E0000 13D000 5.01.2600.2726 C:\WINDOWS\system32\ole32.dll
    71AD0000 009000 5.01.2600.2180 C:\WINDOWS\system32\WSOCK32.dll
    76D60000 019000 5.01.2600.2180 C:\WINDOWS\system32\iphlpapi.dll
    77C00000 008000 5.01.2600.2180 C:\WINDOWS\system32\VERSION.dll
    771B0000 0A6000 6.00.2900.2180 C:\WINDOWS\system32\WININET.dll
    77A80000 094000 5.131.2600.2180 C:\WINDOWS\system32\CRYPT32.dll
    77B20000 012000 5.01.2600.2180 C:\WINDOWS\system32\MSASN1.dll
    77120000 08C000 5.01.2600.2180 C:\WINDOWS\system32\OLEAUT32.dll
    5AD70000 038000 6.00.2900.2180 C:\WINDOWS\system32\UxTheme.dll
    77B40000 022000 5.01.2600.2180 C:\WINDOWS\system32\appHelp.dll
    76FD0000 07F000 2001.12.4414.0308 C:\WINDOWS\system32\CLBCATQ.DLL
    77050000 0C5000 2001.12.4414.0258 C:\WINDOWS\system32\COMRes.dll
    77A20000 054000 5.01.2600.2180 C:\WINDOWS\System32\cscui.dll
    76600000 01D000 5.01.2600.2180 C:\WINDOWS\System32\CSCDLL.dll
    77920000 0F3000 5.01.2600.2180 C:\WINDOWS\system32\SETUPAPI.dll
    59A60000 0A1000 5.01.2600.2180 C:\WINDOWS\system32\DBGHELP.DLL


    Please help!!!!
     
  2. Blackspear

    Blackspear Global Moderator

    Joined:
    Dec 2, 2002
    Posts:
    15,115
    Location:
    Gold Coast, Queensland, Australia
    Hi crunchy12489, welcome to Wilders. I have moved your thread here where it should receive better attention.

    Cheers :D
     
  3. crunchy12489

    crunchy12489 Registered Member

    Joined:
    Jan 16, 2007
    Posts:
    2
    Thank you

    Anyone with any suggestions? I'd appreciate it...
     
  4. karl.ewido

    karl.ewido former ewido team

    Joined:
    Dec 9, 2005
    Posts:
    236
    Location:
    Germany
    Please uninstall the old ewido Software, restart Windows and install the AVG AntiSpyware. Then before starting a scan, update the AVG AntiSpyware.
    Then try to see at which file the scan stopps.

    Did you try to scan also in safe-mode of Windows?

    If you deactivate the scan option to scan in archives and setups, do you still have the same problems?
     
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