ess v4 final gives bsod

Discussion in 'ESET Smart Security' started by stevenz, Mar 14, 2009.

Thread Status:
Not open for further replies.
  1. stevenz

    stevenz Registered Member

    Joined:
    Jan 24, 2008
    Posts:
    74
    hello
    i had this problem with ess v4 rc too.
    i completely uninstalled ess v3 using revo uninstaller,several registry cleaners,including regscanner,and searched the registry.
    also deleted eset folders.
    when i attempt to install ess v4 it goes through about 80 percent ,then i get a bsod.
    i cannot start the laptop in normal mode at all.
    always bsod.
    i am using vista business sp1.
    any ideas?
    regards
    Steven
     
  2. stevenz

    stevenz Registered Member

    Joined:
    Jan 24, 2008
    Posts:
    74
    Sorry,i forgot to add that i installed ess v4 on my desktop with xp pro sp2 and it seems fine.
    thank you
    Steven
     
  3. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    Do you have a Novell client installed by chance? Either way, please set the system to create a kernel or complete memory dumps. When a BSOD occurs, compress the dump and convey it to ESET. We can provide you access to our ftp for this purpose.
     
  4. stevenz

    stevenz Registered Member

    Joined:
    Jan 24, 2008
    Posts:
    74
    Hello Marcos
    i don't know what a novell client is?
    i have had to reinstall my os three times,and have reinstalled essv3 once again.
    fortunately i made a system image so it is reasonably convenient.
    i am reluctant to do as you suggested for the above reasons.
    plus i am not sure how to get a memory dump and compress it etc.
    regards
    steven
     
  5. The Nodder

    The Nodder Registered Member

    Joined:
    Sep 6, 2006
    Posts:
    296
    Location:
    UK
    I had V4 uninstaled due to no 'net connections.

    I installed V3 and it was OK with Outpost firewall.

    then I installed V4 AVirus only with Outpost.
    I got BSODs, something about Not Equal so I'm back to V3.
     
  6. vigylant

    vigylant Registered Member

    Joined:
    Dec 18, 2007
    Posts:
    12
    Im using windows web server 2008, and i have the same problem...
    Maybe we both use some kind of app that crashes ESS?
     
  7. stevenz

    stevenz Registered Member

    Joined:
    Jan 24, 2008
    Posts:
    74
    Marcos

    this is the bsod message i got.

    IRQL_NOT_LESS_OR_EQUAL

    hope that helps.

    regards
    steven
     
  8. bodgy

    bodgy Registered Member

    Joined:
    Sep 22, 2005
    Posts:
    2,387
    Location:
    Qld.
    What is the hex code at the beginning of the error message?

    It'll be 0x*000000X where * is a letter, often C, and X is a number.

    Colin
     
  9. stevenz

    stevenz Registered Member

    Joined:
    Jan 24, 2008
    Posts:
    74
    hello
    i don't know what the hex code was,i just remember that.
    thank you
    regards
    Steven
     
  10. The Nodder

    The Nodder Registered Member

    Joined:
    Sep 6, 2006
    Posts:
    296
    Location:
    UK
    Thats exactly the same that I got, I just couldnt remember it.
     
  11. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    Anyone having problems with BSOD, please create a full or kernel memory dumps, comress and convey them to ESET customer care. We are aware of one such issue connected with certain Novell clients, but in this case ESET is not the culprit. The dumps will help us a lot to reveil the source of your issue.

    Instructions for enabling memory dumps can be found here.
     
  12. stevenz

    stevenz Registered Member

    Joined:
    Jan 24, 2008
    Posts:
    74
    Marcos
    i have a mini dump file.
    how do i send it to you?
    regards
    Steven
     
  13. mjscottinnc

    mjscottinnc Registered Member

    Joined:
    Mar 17, 2009
    Posts:
    2
    Marcus,

    Maybe this will add some additional insight, from my situation I just purchased a two system license. I had tried ees on one system, EES 3, I was able to upgrade that to EES 4 without the crash. On the other virgin system I installed EES 4 and the install went fine, it completed its first setup scan, and then with the next reboot I got the BSOD crash, "DRIVER_IRQL...". Booted up in Safe Mode with networking and everything worked. Tried a normal boot and the actual crash is repeatable, it was after logon, after the complete Windows screen had been written with all the icons visable, but just prior to the windows up sound clip playing. I rolled back the disk to prior to the EES install and the error disappeared.
     
  14. bodgy

    bodgy Registered Member

    Joined:
    Sep 22, 2005
    Posts:
    2,387
    Location:
    Qld.
    That sounds like a possible driver or service conflict.

    Colin
     
  15. mjscottinnc

    mjscottinnc Registered Member

    Joined:
    Mar 17, 2009
    Posts:
    2
    I would agree. I tried loading ESS 3 in the virgin machine and got the same results (but at a different place in the boot sequence). I suspect that ESS is stomping on some other driver or service. I have seen the IRQL error before, a number of years ago but forget what it was I found to solve it. I'm hoping the ESET can suggest something, I don't want to start randomly removing stuff.
     
  16. stevenz

    stevenz Registered Member

    Joined:
    Jan 24, 2008
    Posts:
    74
    correction
    the xp pro sp2 essv4 installation has started creating problems too.
    i had to uninstall it and reinstall essv3.
     
Thread Status:
Not open for further replies.