ESS v4.0.467.0 not updating.

Discussion in 'ESET Smart Security' started by Stoner81, Sep 28, 2009.

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  1. Stoner81

    Stoner81 Registered Member

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    Hey guys I keep getting the error message saying that there was an error during the update (orange colour error message). v4.0.437.0 worked fine and I even went back to that just to make sure and that won't update either :eek: I am connected to the net no problems at all it's just this little problem.

    Any help appreciated!

    Thanks in advance!

    Stoner81
     
    Last edited: Sep 28, 2009
  2. Stoner81

    Stoner81 Registered Member

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    Ok gone back yet again to v4.0.437.0 and what a nightmare that was!! First the uninstall didn't work and I had to do the whole thing manually. Finally got it installed and the AV wouldn't load properly saying the program needed reinstalling. So an uninstall with Your Uninstaller plus registry cleaning plus appdata removal and finally got it to work and installed... so where is the problem? It still will not update! I can still connect to the internet and all that so is it a update server issue? Please please reply I am miles behind with the virus db!!

    Stoner81.
     
  3. ronjor

    ronjor Global Moderator

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    Uninstall ESET from the control panel. Then go to documents and settings, all users, application data, and delete the ESET folder. Remember to show hidden files.

    Check your program files for an ESET folder and if it exists, delete it.

    If need be, use the Microsoft Installer Cleanup Utility and remove any ESET entry.

    Restart and reinstall.
     
  4. tactful

    tactful Registered Member

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  5. Stoner81

    Stoner81 Registered Member

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    Thank you for your replies I have done everything in both your replies and still the same issue with not updating. I even tried tried it without having update details just to see if it gave the invalid username and password error which it did not (same orange message "error downloading update file/s").

    The whole problem started yesterday for no apparant reason which is even more strange! As far as I can tell my system is virus free, as it is I have gone back to v2.7 (which has updated fine first time) until this is solved but I am totally lost on what to look at next as the possible cause let alone a solution.

    Thank you for your time.

    Stoner81.
     
  6. tactful

    tactful Registered Member

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    call here:1-866-522-3738 option 2 I think.if wrong try 502-wrote fast so many times cannont read what I wrote but will find the mail sent me with it if need be. :oops:forgot to mention it is a toll free call and is West coast PST
     
    Last edited: Sep 29, 2009
  7. Stoner81

    Stoner81 Registered Member

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    That will cost me a fortune dude which I can not afford :( tried to update this morning with no update details in and still the orange message "error downloading file/s" at this point I could cry *cries* I love Eset products and have been using them for years beats everything else hands down but when it rains it pours!

    Thank you all.

    Stoner.
     
  8. Marcos

    Marcos Eset Staff Account

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    That's odd. At any rate, I'd try enabling "Prerelease updates" (formerly known as test mode) in the update setup to see if that helps.
     
  9. Stoner81

    Stoner81 Registered Member

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    Thank you Marcos for your support, I have tried what you suggested and still the same result. It's like it won't connect to the server itself or something I can access the internet no problems at all so I have no idea :(
     
  10. tactful

    tactful Registered Member

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    My bad Stoner.this is the toll free number,Please try it.M-F 6:00AM - 6:00PM PST
    1-866-343-3738 (option 2) they should be able to help you,BTW support is free no fortune involved if using or trying to use any of their products.mine just now udated itself
     
    Last edited: Oct 1, 2009
  11. Stoner81

    Stoner81 Registered Member

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    Thanks folks for your help.

    EDIT - Oh it still won't update :(
     
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