ESS crashes when scanning file

Discussion in 'ESET Smart Security' started by lych, Dec 27, 2007.

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  1. lych

    lych Registered Member

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    Dec 2, 2007
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    Every time I use ESS 3.0.621.0's on demand scanner to scan this file, it crashes my whole system and I have to reboot. The file is AVSredirect.dll and it is associated with FFmpeg and avisynth. I have been able to scan this file with Norton and Sophos and they both do not indicate it as a virus; however, it would be nice for ESS to be able to finish a manual scan without crashing. I have contacted technical support about this issue and I am waiting for a response. In the mean time, could someone download this file and verify this problem? I placed the dll in a password protected zip file so it won't crash the real-time scanner. The password is "password" without quotes.

    Download file here.
     
  2. mrtwolman

    mrtwolman Eset Staff Account

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    So far the user support dpt was not able to replicate the problem. Can you add more details ?
     
  3. Marcos

    Marcos Eset Staff Account

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    What operating system do you use? I've scanned the dll in question on WinXP SP2 without any problems.
     
  4. lych

    lych Registered Member

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    @ mrtwolman

    Hmm, well I did have Spy Sweeper installed at the same time (it was disabled however). Other programs I had running in the background were Sandboxie, Ad Muncher, and Any DVD. ESS wasn't running sandboxed btw. Is there anyway to launch ESS in debugging mode so I can generate a log/trace file up to the point when my system crashes? I noticed that as long as I keep this file in a protected zip file, my system doesn't crash.

    AVSredirect.dll came from a program I tried a while back called SUPER (it is a variation of MPlayer). I couldn't stand the program, so i removed it, but it did leave some files behind.

    @Marcos

    I am using Windows Vista 32bit with automatic updates enabled.
     
  5. ASpace

    ASpace Guest

    I use XP and have no problems with the file. I don't use any other security but EAV only , however .



    Is it that you are unable delete the dll file and it is on your computer now ? You want it removed ? Use UnDll by ESET Italy:
    http://www.nod32.it/tools/undll.php
    http://www.nod32.it/tools/undll.zip

    Extract the file , run the program and point it to this AVSredirect.dll
    UnDll will unload the dll and will delete it from your machine
     
  6. lych

    lych Registered Member

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    Thanks HiTech_boy. Undll was able to remove the leftover file from my system. I was trying to figure out why ESS was crashing whenever it scanned my system and I figured out that every time, it halted on this file. Just as a precaution, I will remove Spy Sweeper and use ESS only from now on (to avoid potential conflicts).
     
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