ESS - cannot save changes to settings

Discussion in 'ESET Smart Security' started by giskard, May 19, 2011.

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  1. giskard

    giskard Registered Member

    Joined:
    May 19, 2011
    Posts:
    1
    When I try to set the firewall to interactive mode by clicking on the hyperlink in the firewall settings page, nothing happens. If I make any config changes and click OK to save them, I get an error saying "An error occurred while saving the configuration. Please make sure that you have permissions to change settings".

    I'm logged on as an admin with full rights on the machine so I'm not sure why this is happening.

    Eset support suggested the following:

    Code:
    Please open the Eset software,
    
    Press F5 to open advanced settings,
    
    Under "Antivirus and Antispyware" un-tick the "Enable Self-defense"
    
    Press OK on the window that appears,
    
    Reboot your computer,
    
    After doing that, please try to edit the settings, and it should let you
    then edit as you need too, in which case the problem is solved, and
    Self-defense can be turned back on.
    
    That didn't work.

    Any ideas?
     
  2. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    Make sure you have write permissions for the "%ALLUSERSPROFILE%\ESET\ESET Smart Security" folder.
     
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