ESS blocked FTP

Dear All,

One of our potential customer have a firewall case.

the problem is computer client cannot access ftp server. they use port 2121

on firewall rule they had allow port 21, 20 and also 2121. but still cannot access the ftp.

this is the config file.
~ Removed TinyURL of a .rar Download Link ~

Can you help me. Please

Regards,

 

Hello kocak_gober,

Have they tried allowing that port in the firewall settings? The Knowledgebase article for how to do so is here:
http://kb.eset.com/esetkb/index?page=content&id=SOLN2149

Thank you,
Richard

 

Hello kocak_gober,

I apologize for the above post, I read your message too quickly and reread it after posting. The article that I referenced would be good to use to verify the ports you set up were done correctly.

Also, have they tried Learning mode? Set the firewall in Learning mode and after they access the FTP then turn the firewall to Automatic mode with exceptions. let me know if this helps.

Thank you,
Richard

 

Hi Rmuffler,

Here is the settings.

http://download.eset.co.id/FTP.png

I also try filtering mode to learning mode. but still cannot open the FTP.

 

after finding out whole week. i find the solution in web access protection.
uncheck the ftp programs from web access protection - browsers.