ESS 6.x install failure

Discussion in 'ESET Smart Security' started by Togsteam, Feb 27, 2013.

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  1. Togsteam

    Togsteam Registered Member

    Joined:
    Apr 14, 2012
    Posts:
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    Location:
    United States
    I've got three Win 7 boxes with ESS 5.x licenses that I just renewed, and in each case the install of 6.x failed and now ESS is either totally gone, or it runs but can't enable antivirus or antispyware protection.

    In the first two cases, I simply downloaded 6.x from the link in the confirmation email and attempted to install it - without uninstalling the previous 5.x version. (Since I've never had to do so before, I missed the fine print - although there wasn't any in the confirmation email.)

    In the third case, I used the 5.x update function and selected the upgrade link.

    I put in two call tickets, but would rather not shut down three vital systems for a full business day while I wait to hear from Support. Any suggestions from the group wisdom?

    Thanks!
     
  2. dwomack

    dwomack Eset Staff Account

    Joined:
    Mar 2, 2011
    Posts:
    588
    Manually uninstall the troublesome versions and then reinstall v6 on each from our Download page. Hopefully, by the time Customer Care calls or emails back, you'll already be up and running again.
     
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