ESS 6 blocks all access to the root drive

Discussion in 'ESET Smart Security' started by Fred Smith, Feb 15, 2013.

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  1. Fred Smith

    Fred Smith Registered Member

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    I installed the above this morning on a 64 bit I 7 machine running Win 8 and all access to the local drive (c:\) has been removed. I am the administrator and still get no access. I cannot uninstall or make any adjustments at all. Please can someone help me?

    Cheers

    Fred
     
    Last edited: Feb 16, 2013
  2. jumanji

    jumanji Registered Member

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    What are your security settings on drive c ?

    I had this in the past (without eset) after doing a new install of windows 7 - somehow the security settings where wrong after install.

    If u are using windows 8 - there are very strong security settings.....
     
  3. Marcos

    Marcos Eset Staff Account

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    Renaming which of the following files in safe mode makes the issue disappear?
    C:\Windows\System32\drivers\eamonm.sys
    C:\Windows\System32\drivers\ehdrv.sys
     
  4. mmberges

    mmberges Registered Member

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    I am having the same issue but am not experienced with working with Windows 8. Until now I've been using XP. First I don't know how to get into safe mode. Second- do I just access the C drive with Windows and change the name of these files to anything? Lastly, do I need to use different security software?
     
  5. ronjor

    ronjor Global Moderator

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  6. mmberges

    mmberges Registered Member

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    Got to safe mode but I don't have admin access to the files. I get access errors. Ran config and can see the files but cannot make any changes.
     
  7. ronjor

    ronjor Global Moderator

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  8. mmberges

    mmberges Registered Member

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    In safe mode. Still cannot make the changes or access files.
     
  9. ronjor

    ronjor Global Moderator

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    Let's see what an ESET moderator can come up with.
     
  10. mmberges

    mmberges Registered Member

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    I got impatient and called eset. It took a couple of minutes to fix the issue. I have a Dell and the anti-theft program is a problem with the new Dells. They have a malware program they can run from a website that restores permissions.
     
  11. ronjor

    ronjor Global Moderator

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    Thank you for the feedback mmberges. :)
     
  12. andymnv

    andymnv Registered Member

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    I'm having the same problem. I tried to restore through system restore but it is not possible because I can't access my Drive C. Uninstalling ESS6 is also impossible. Reinstalling windows didn't work either because the system can't access and drivers.

    Can someone help me please.

    Thanks!
     
  13. Marcos

    Marcos Eset Staff Account

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    This rather sounds like a hardware issue. You can definitely rule out ESS if the issue occurs in safe mode, too.
     
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