ESS 5 issue

For some odd reason i get the following errors on my laptop but not on my PC with ESET SS 5 64bit.

The Antivirus and antispyware protectin is disabled and i have to manually start real-time file system protection.

When i try to open "Enter advanced setup" it comes up with this message - eguiupdate - An unsupported operation was attempted.

Then the program crashes/hangs and i have to restart and the same thing happens when i try to do it again.

Can anyone help? Thanks in advance

 

Open the main setup (F5), navigate to Tools -> Diagnostics and select "Complete memory dump" from the drop-down menu. When you reproduce the problem, check the dump folder (displayed in the Diagnostics setup) if a dump was created there.

 

When i press F5 it still comes up with the error : eguiupdate - An unsupported operation was attempted.

 

Try installing Microsoft Visual C++ Redistributable and see if it makes a difference.

 

That didn't help at all unfortunately

 

hi magicase!

do u have any installed security programs like PC Tools Spyware Doctor? If yes, then try to uninstall it and re-install ESS..

 

If you have Windows 7 or Vista installed, reproduce the crash and, with the crash report on the screen create a dump of egui.exe as per the instructions at http://support.microsoft.com/kb/931673. Then contact customer care and supply them with the dump for perusal.

 

I'm using exactly the same programs i'm using on the PC with is only Spybot.

 

I have uninstalled over 5 times now with the same problem.

I might have to do a fresh install of the OS later and hope that fixes the problem.

 

I'm having same issue, pls post the solution here if you get one. Thanks.

 

I'm having the same issue - still no fix?