ESS 5 interfering with USB Card reader

Discussion in 'ESET Smart Security' started by wokkiedokkie, Jan 4, 2012.

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  1. wokkiedokkie

    wokkiedokkie Registered Member

    Joined:
    Nov 26, 2010
    Posts:
    10
    Location:
    Amsterdam, The Netherlands
    I own a Hama 35-in-1 USB 2.0 Card reaader, which has been working properly, until I installed Windows 7 Home Premium 64 bits and ESS 5 (My previous system was WinXP with ESS 4).

    The problem is that when I connect the card reader to a USB port (either on-board USB 2 or 3, or added board USB 2.0), it will hardly recognize the drives in the reader. Windows typically comes up with one drive, and in Explorer the location bar will display a progress bar, which takes quite a while to fill. When it's done after a minute or so, Windows report the attached USB device has malfunctioned and could not install the driver. Also, ESS 5 brings up a pop-up screen acking what to do with the newly detected drive (that by this time has already disappeared from Windows Explorer).

    So I tried the card reader on my girl friend's laptop (Win Vista with ESS 4), no problems!

    I conneted the reader to my Win7 PC again, let the attachment procedure fail, but when the ESS pop-up shows up, I click "setup" and disable scanning of removable devices. I reconnect the card reader, it is instantly detected (all 4 drives) and when I insert a memory card, contents are immediately displayed.

    So, is this a bug in ESS 5? I'm up to date with everything:

    Virus signature database: 6768 (20120104)
    Update module: 1037 (20110921)
    Antivirus and antispyware scanner module: 1333 (20111215)
    Advanced heuristics module: 1121 (2011120:cool:
    Archive support module: 1138 (20111214)
    Cleaner module: 1052 (20111129)
    Anti-Stealth support module: 1026 (2011062:cool:
    Personal firewall module: 1071 (20110912)
    Antispam module: 1019 (20111213)
    ESET SysInspector module: 1221B (20110623)
    Self-defense support module: 1018 (20100812)
    Real-time file system protection module: 1006 (20110921)
    Translation support module: 1034 (20111214)
    HIPS support module: 1026 (20110725)
    Internet protection module: 1025 (20110929)
    Web content filter module: 1009 (20110705)
    Advanced antispam module: 1019 (20111202)
    Database module: 1016 (20110726)
     
  2. COSMO26

    COSMO26 Registered Member

    Joined:
    Oct 21, 2003
    Posts:
    404
    USB w/ ESS 5 has been an ongoing issue and (I think) a supposed 5.0.95.0 FIX (system freezes) turned out Not to be one - at least for everyone.

    In October (moderator) Aryeh recommended installing 4.2.71.2 Until this is resolved. I saw a Dec 19 post where someone Still has the lock-ups with 5.0.95.0, so hopefully Aryeh, Marcos, or a Forum member can update this or correct what I've said.

    If interested:
    http://go.eset.com/us/download/home/detail/family/5/fileflag/4.2.71.2/

    Look down at Home PC Users (Previous Releases) ...............
     
  3. agoretsky

    agoretsky Eset Staff Account

    Joined:
    Apr 4, 2006
    Posts:
    4,034
    Location:
    California
    Hello,

    Is this the Hama 35-in-1 USB 2.0 Multicard Reader that you connected to the computer running Microsoft Windows 7 Home Premium x64 and ESET Smart Security v5?

    Regards,

    Aryeh Goretsky
     
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