ESS 5.0.94.0 Renewal fails

Discussion in 'ESET Smart Security' started by labdoc, Oct 10, 2011.

Thread Status:
Not open for further replies.
  1. labdoc

    labdoc Registered Member

    Joined:
    Jan 3, 2010
    Posts:
    2
    I renewed my license 3 days ago and updated from 5.0.93.0 to 5.0.94.0. My existing license is still valid for a week, but I am getting nag messages to renew, so I did renew early. I received the email confirming the renewal and the user name and license (which are the same as the old username and license). However, ESS continues to nag and show that my license will expire.

    The renewal web site http://kb.eset.com/esetkb/index?page=content&id=SOLN2788&ref=wsf says that it takes 24-48 hours for the license to update. I have now waited 72 hours and still get nags.
     
  2. COSMO26

    COSMO26 Registered Member

    Joined:
    Oct 21, 2003
    Posts:
    404
    It appears you did this on Friday with the 24-48 hrs, I'm guessing, not intending to incl the weekend hours. If no change by tomorrow p.m. then .......

    (866) 343-3738 ESET.... 1 Sales/2 Sppt
     
Thread Status:
Not open for further replies.