ESS 4 weird threat warning

Discussion in 'ESET Smart Security' started by huge, Dec 4, 2010.

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  1. huge

    huge Registered Member

    Joined:
    Dec 4, 2010
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    I am clearly suffering from some sort of malware infection - the most obvious symptom is the common google search page redirect that a lot of people are having trouble with.

    I just had a new bit of strange behavior - ESS has given me the "Potential Threat found" window, citing a file created by Lavasoft Ad-Aware. Not surprising - probably Ad-Aware has put something in its quarantine and ESS is finding it there. But here's what is strange: It seems like the text in the Warning window is garbled, so that the three buttons I can click are labeled

    on" width
    width
    width


    And when I click on "show advanced options" the checkboxes are labeled:

    Show alert window
    Quarantine" toolt
    for analysis" toolt
    from detection" toolt


    I'll try to post a screenshot here, but I thought I should write the text in case I can't get the screenshot. (OK, I think the .png file should be attached)

    Any ideas what is happening and what I should do about it?
     

    Attached Files:

  2. 3GUSER

    3GUSER Registered Member

    Joined:
    Jan 10, 2010
    Posts:
    812
    First , Adware.ADON that NOD32 picks-up is not something you should be worried of .

    I would remove all other real-time scanners such as Ad-Aware . There is obviously a double scanning of the same thing . Additionally Ad-Aware is not a top product so you don't need it .

    Then , I'd uninstall the product (ESET) using this:
    http://kb.eset.com/esetkb/index?pag...earch&viewlocale=en_US&searchid=1291523092008

    Download and run Hitman Pro
    http://www.surfright.nl/en/hitmanpro
    http://download.cnet.com/Hitman-Pro-3-32-bit/3000-2239_4-10895604.html

    Clean whatever it finds . If this still doesn't help , also download MBAM free version and scan with it
    http://www.malwarebytes.org/
    http://download.cnet.com/Malwarebyt...4572.html?part=dl-10804572&subj=dl&tag=button

    Reinstall your ESET security software (or protect yourself with other products) and never run two security products in real time.

    More information for protection and security at www.microsoft.com/protect
     
  3. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    The alert window appears to be mangled. We'd appreciate if you could reproduce it and generate a dump of ekrn as follows:
    On Windows XP:
    - disable Self-defense and restart the computer
    - download ProcDump and extract it to the disk
    - reproduce the problem
    - run "procdump -ma ekrn"

    On Vista and newer OS:
    - right-click ekrn.exe in the process list in the task manager and select "Create Dump File"

    Finally zip the dump, upload it somewhere and PM me the link. What version of ESS and oper. system do you have installed?
     
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