ESS 4 http scanner slows some www pages down a lot

Discussion in 'ESET Smart Security' started by Templar, Dec 10, 2009.

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  1. Templar

    Templar Registered Member

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    Hi

    ESS 4 http scanner slows some www pages down a lot, disabling it brings the speed back up to normal.

    Most pages don't have this issue but pages that do show a serious slow down.

    I work on SonicWALL NSA devices a lot and they're mainly web controlled and my god those pages are slow when the scanner is enabled.

    I'd hate having to shut http scanning off.

    Any one else have this issue?

    Thanks
    Simon
     
  2. RyanH

    RyanH Eset Staff Account

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    Templar,

    The interruption or difficulty you described may be a result of the Web Access Protection feature.

    1. Open the main program window by clicking the ESET icon next to the system clock or by clicking 'Start' -> 'All Programs' -> 'ESET' -> 'ESET Smart Security' or 'ESET NOD32 Antivirus'.

    2. Press the F5 key to display the Advanced Setup window.

    3. From the Advanced Setup tree, click 'Antivirus and antispyware' -> 'Protocol Filtering'.

    For ESET Smart Security users, click 'Personal Firewall' -> 'Protocol Filtering'.

    4. Select the 'Applications marked as Internet browsers or e-mail clients' option.

    5. From the Advanced Setup tree, click 'Antivirus and antispyware' -> 'Web access protection' -> 'HTTP' -> 'Web browsers' and make sure that only the applications you want scanned with the Internet filter are selected. Typically only real web browsers (iexplorer.exe, firefox.exe, etc.) will need to be selected. Repeat this step for email clients (outlook.exe, thunderbird.exe, etc.) by clicking 'POP3' -> 'Email Clients'.

    6. Click 'OK' to save your changes and then restart your computer.
     
  3. Templar

    Templar Registered Member

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    Hi RyanH

    Thanks for the reply.

    There's no 'Personal Firewall' -> 'Protocol Filtering' in ESS 4 which I'm running.

    There's however: 'Antivirus and antispyware' -> 'Protocol Filtering' which doesn't give a whole lot of options, only options that relate to SSL.

    However 'Antivirus and antispyware' -> 'Web Access Protection' I can disable http scanner and that brings the speed up dramatically on some pages.
    I can select "active mode" for certain applications, I cannot add or remove them however.
    Adding the browsers to active mode didn't seem to do a whole lot of anything, I restarted as well with that setting to no avail.

    Thanks
    Simon
     
  4. Templar

    Templar Registered Member

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    I'm using FF 3.5 as my main, Exploder is even worse the FF as usual.

    Seems like a definitive problem with the "Web protection".

    RyanH: I assume you're refering to: http://kb.eset.com/esetkb/index?page=content&id=SOLN2132

    In my ESS 4 I don't have any option below the top one "Enable Application Protocol Filtering" so I can't choose the browsers etc.

    Thanks.

    Simon
     
    Last edited: Dec 10, 2009
  5. Templar

    Templar Registered Member

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    Update:
    hp 8530w Windows 7 x64 = ESS 4 (476) http/s scanner slows www experience a lot.
    hp 2710p Windows 7 x64 = Exactly the same deal.
    hp 8510w Windows 7 x64 = Exactly the same issue as with the other comps.
    All comps have 4GB of RAM are in excellent condition with no bloat installed.

    Article http://kb.eset.com/esetkb/index?page...nt&id=SOLN2132 is referint to options that aren't in the x64 version.

    C'mon Eset, kick into high gear and give us sollid 7 support. People can't spend their time troubleshootin AVs we need the comps work.

    Thanks,
    Simon
     
    Last edited: Dec 14, 2009
  6. RyanH

    RyanH Eset Staff Account

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  7. MuffPotter

    MuffPotter Registered Member

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    I totally agree. And this options are not only not available in the x64 version. On my Windows 7 32bit system as well.

    This is not the only thread about problems with webpages…:
    https://www.wilderssecurity.com/showthread.php?t=258536
    https://www.wilderssecurity.com/showthread.php?t=239466
     
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