ESS 4.2.35 prevents computer going into power safe state

Discussion in 'ESET Smart Security' started by falke69, Mar 17, 2010.

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  1. falke69

    falke69 Registered Member

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    Hallo,

    since I updated my ESS from 4.0.474 (German) to 4.2.35 (English) my computer doesn't go into power safe state (standby). Windows Vista is not completely shutting down computer and turning off the power.

    I uninstalled 4.2.35 and reinstalled 4.0.474. Now all is working properly again.

    So there must be a conflict with new version and some drivers for the stanby mode.

    Please can you check this. Has anybody else same problem ?

    My system is a Dell XPS 420, quad core, 4 GB RAM with Windows Vista installed (German version).

    Thanks for an answer
     
    Last edited: Mar 17, 2010
  2. Shamus

    Shamus Registered Member

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    Have exactly the same problem on two Vista Ultimate machines one 32 bit the other 64 bit.
    Both machines will not enter sleep mode with 4.2.35.0 - Downgraded to 4.0.474 and all is well again.
    Makes you wonder how well this stuff is tested before release!!!!

    Shamus
     
  3. falke69

    falke69 Registered Member

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    No respond from ESET ?

    So does this answer and feedback doesn't interest you ?
     
  4. agoretsky

    agoretsky Eset Staff Account

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    Hello,

    Developers have been notified. Thank you for the report.

    Regards,

    Aryeh Goretsky
     
  5. Shamus

    Shamus Registered Member

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    Just tried with 4.2.40 and exactly the same - When is this going to be fixed?

    Shamus
     
  6. JasSolo

    JasSolo Registered Member

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    Hi All. I have the same problem. Looking forward to a fix.
    Have a nice weekend.


    Cheers
     
  7. Forellenblau

    Forellenblau Registered Member

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    No problems so far with Windows 7 x64 and Eset 4.2.40.

    Forellenblau
     
  8. JasSolo

    JasSolo Registered Member

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    Just installed version 4.2.40. The problem is still there. Hopefully it's fixed in the next version :)


    Cheers
     
  9. camor

    camor Registered Member

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    Hi!
    Same problem here after upgrade from ESS-4.0.474 to v.4.2.40 (clean install), PTB language.
    Downgrade to 4.0.474 and everything is ok now.
    PC desktop with Windows 7 Ultimate 32 bits.
    Wait for a fix.
     
  10. falke69

    falke69 Registered Member

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    Hi,

    also same problem with 4.2.40.10 german version.

    Problem occurs only with Windows Vista. Within Windows 7 there is no problem.

    So on Vista computer I have gone back again to version 4.0.474.

    Please fix this problem soon.
     
  11. JasSolo

    JasSolo Registered Member

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    Forgot to mention, that I use Windows 7 Ultimate 32 bits, so the problem is not just narrowed down to Vista and XP.
    Have a nice day :)


    Cheers
     
  12. GeoPappas

    GeoPappas Registered Member

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    I was also receiving random BSODs when entering sleep mode or hibernate mode, but I was using ESET Smart Security 4.0.474.0 on a Win Vista Home Premium SP2 laptop.

    The BSODs started on 03/01/2010. I received a total of 46 BSODs over the past month and a half. The error code received was 0x0000009f (DRIVER_POWER_STATE_FAILURE). I uninstalled ESET three (3) days ago and haven't received a BSOD since.
     
  13. Marcos

    Marcos Eset Staff Account

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    So far all BSODs turned out to be caused by an outdated 3rd party driver when installed in conjunction with the self-defense driver. Please configure the OS to generate kernel memory dumps, reproduce BSOD and let me know when done so that I can provide you instructions how to convey it to ESET for perusal.
     
  14. GeoPappas

    GeoPappas Registered Member

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    Please back that statement up with some documentation. Is there a knowledge base article that describes how to resolve this issue? If so, I can't find it. Is there a forum thread that discusses this issue (besides this one)? If so, I haven't seen it.

    I worked on the problem for over a month and updated every driver that I could think of. But nothing seemed to help. I scoured the Internet and read hundreds of threads (literally). I ran hardware tests ad infinitum. If anything, things just got worse as time went on.

    And even if there is an out-of-date driver (which I doubt there is), ESET shouldn't cause the system to Blue Screen.

    The last straw was when a bunch of critical Windows Vista updates came out on 04/13. I installed them and tried to reboot (as required by the updates), but the computer would never startup fully. I had to finally go back to a restore point in order to get the system to reboot. That was the point when I finally gave in and uninstalled ESET. I didn't want to do it because now my computer is more open to attack, but I had to (because the computer was crashing constantly). And as I stated, the system has worked flawlessly since then.

    I already have plenty of minidumps (46 to be exact) and have analyzed the files with both WinDbg and KD. But the minidumps didn't provide enough of a clue to pinpoint the problem.

    But if you guys want to take a crack at them, I say go for it. Personally, I think that you'll be wasting both your time and mine, but I am willing to oblige.

    I think that it would be more constructive to just admit that this is ESET's issue and fix it!
     
  15. STRYDER

    STRYDER Registered Member

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    agoretsky did say he let the developers know. Thanks agoretsky.
     
  16. falke69

    falke69 Registered Member

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    I started support request but no answer for 10 days from Eset.

    Still waiting for a solution...
     
    Last edited: Apr 22, 2010
  17. Rmuffler

    Rmuffler Former Eset Moderator

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    Hello falke69,

    I have sent you a Personal Message.

    Thank you,
    Richard
     
  18. 1Jnodder

    1Jnodder Registered Member

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    I'll add myself to this problem. I have 4.2.35 and my vista machine wont go into sleep mode when I configure it on the high performance power selection. If I go back to the balanced power seletion it enters sleep mode no problem.
     
  19. JasSolo

    JasSolo Registered Member

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    Just tried to set to the balanced power selection, as well, I'm running high performance normally. Same same, still no power safe here, keyboard and monitor turns off, but the rest of the computer stay awake..BUT I can't wake up the monitor nor the keyboard again, unless i pull the plug on the computer, so to speak. I use v.4.2.40 on Windows 7 Ultimate 32bit. Still waiting for an update.


    Cheers
     
  20. 1Jnodder

    1Jnodder Registered Member

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    Are you going to submit a Customer Support Request? This is much worse than my problem. Please keep us posted on the progress. Thanks, Jeff
     
  21. STRYDER

    STRYDER Registered Member

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  22. JasSolo

    JasSolo Registered Member

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    Hi STRYDER.
    Thanks for info. I don't have any system restores to restore. I use a complete backup/restore, with Norton Ghost. I have, however, tried to disable self defense, in ESS, but the problem is still there. So unfortunally it's not just eneough to disable that :'(...still waiting for a solution, or new update to ESS.


    Cheers
     
  23. falke69

    falke69 Registered Member

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    Sorry for late answer. PM has been sent back to you.
     
  24. JasSolo

    JasSolo Registered Member

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    Hi All, I've narrowed it down, to be a ESS problem only. I've uninstalled ESS and switched to NOD32 AV and now the problem is gone. I guess it must be a problem in the firewall module, in ESS? Until there is a fix, I'll stick with NOD32 AV only.


    Cheers
     
  25. falke69

    falke69 Registered Member

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    No answer to support request from Eset Germany for 16 days.

    No comment ...
     
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